But in my case. I am interested in a module for XML import of products into the category tree. I find a promising one. I send my XML files to the developer together with a description for what I want to achieve. Is this possible? The developer quickly answers yes it is. I buy the module and find out that yes it import the XML, but all my 134 categories are now main instead of 7 main and the rest subs. Contact with the developer, after five days an answer that yes there can be a problem. you don't have another file, perhaps CSV. I answered NO After not hearing anything for 5 days I wrote and told the developer that because of lack of support and a module that can not solve my task I want a refund. I also wrote that I started a dispute on Paypal. After another few days, I got an answer that the refund request he would answer in the PS ticket system. I never heard a word, despite I reminded. When time was almost out to raise the dispute to a claim in Paypal I did that and also wrote the developer about it. He never answered, but 24 hours after the claim was made the refund was done. The developer never answered any of the emails from Paypal
Could I do something in another way? I wrote to 3 different developers about their module with the same question, Does this work. The other two said NO. I finally found a working module in Denmark.
If this had been a 5 USD module I would not have bothered, but this one was 150€.