movieseals

Thank you for your answer. I did some tests, mostly related to modules, but I tried them on a demo site. Once I was sure they worked, I installed them on the live site. I did not touch the JSON files to my knowledge. Where would I find those?

Hello again! For the past three weeks, customers are unable to add anything to the cart. I tried disabling all overrrides and non-TB modules to see where the issue lies but the best I get in Debugmode is this: Impossible to add the product to the cart.<br/>textStatus: 'parsererror'<br/>errorThrown: 'SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data'<br/>responseText:<br/>

Paypal or Stripe payment no longer close the orders. Customers either get a 404 or Cart cannot be loaded or an order has already been placed using this cart. I checked the database using: SELECT id_cart FROM tb_cart ORDER by id_cart DESC LIMIT 1; SELECT id_cart FROM tb_orders ORDER by id_cart DESC LIMIT 1; Both the cart and the orders match. Very odd. I have to manually close ALL the orders that are made on the website.

Anybody else had that problem? How did you fix it?

Hi! I am running TB 1.3 as I have a module that needs upgrades but is not ready yet (RockPOS). I started noticing issues with payments. Customers sometimes have to try several times for the Stripe payments to go through and in many cases, I get tons of canceled (Correction: not cancelled, incomplete) payments that never went through in the Stripe Dashboard, so it looks it got so hard to pay, customers just gave up. Sometimes it works. Sometimes I get a Stripe notification but the order does not close and I have to do it manually. Same with Paypal. Sometimes it just works. Sometimes, the same as Stripe: I get an email but the order does not close. I suspect it is some form of caching issue but I am not sure. Anybody else encountered such problems?

Thank you very much for the explanation - at least it is a direction for a solution!

Hi! I am testing TB 1.4 using PHP 7.4. One of the modules which works fine under PHP 7.3 now gives me this error in 7.4: Any idea how to resolve this? ThirtyBeesDatabaseException Unknown column 'pps.id_shop' in 'field list' in file /home/librairiezbookstore.com/public_html/modules/ets_abandonedcart/controllers/admin/AdminEtsACDashboardController.php at line 256 SQL SELECT SUM((tmp.price + tmp.attribute_price)* pcp.quantity) FROM `tb_cart` c LEFT JOIN `tb_cart_product` pcp ON pcp.id_cart = c.id_cart LEFT JOIN ( SELECT p.id_product , pps.id_shop , pps.`price` , pps.`ecotax` , 0 as id_product_attribute, 0 as attribute_price FROM `tb_product` p ) as tmp ON (pcp.id_product = tmp.id_product AND pcp.id_product_attribute = tmp.id_product_attribute AND tmp.id_shop = c.id_shop) LEFT JOIN `tb_ets_abancart_tracking` eat ON (eat.id_cart = c.id_cart) WHERE c.id_shop = 1 AND (eat.id_cart is NOT NULL OR eat.id_cart > 0) LIMIT 1 Source file: /home/librairiezbookstore.com/public_html/modules/ets_abandonedcart/controllers/admin/AdminEtsACDashboardController.php 237: $qr = ' 238: SELECT SUM((tmp.price + tmp.attribute_price)* pcp.quantity) 239: FROM `' . _DB_PREFIX_ . 'cart` c 240: LEFT JOIN `' . _DB_PREFIX_ . 'cart_product` pcp ON pcp.id_cart = c.id_cart 241: LEFT JOIN ( 242: SELECT p.id_product 243: , pps.id_shop 244: , pps.`price` 245: , pps.`ecotax` 246: , ' . ($is_feature_active ? 'IFNULL(ppas.id_product_attribute, 0) id_product_attribute, ppas.`price` as attribute_price' : '0 as id_product_attribute, 0 as attribute_price') . ' 247: FROM `' . _DB_PREFIX_ . 'product` p 248: ' . ($is_feature_active ? ' 249: LEFT JOIN `' . _DB_PREFIX_ . 'product_shop` pps on (p.id_product = pps.id_product) 250: LEFT JOIN `' . _DB_PREFIX_ . 'product_attribute_shop` ppas on (p.id_product = ppas.id_product) 251: ' : '') . ' 252: ) as tmp ON (pcp.id_product = tmp.id_product AND pcp.id_product_attribute = tmp.id_product_attribute AND tmp.id_shop = c.id_shop) 253: LEFT JOIN `' . _DB_PREFIX_ . 'ets_abancart_tracking` eat ON (eat.id_cart = c.id_cart) 254: WHERE c.id_shop = ' . (int)$this->context->shop->id . ' AND (eat.id_cart is NOT NULL OR eat.id_cart > 0); 255: '; 256: $totalAbandonedCart = Tools::displayPrice((float)Db::getInstance()->getValue($qr), $currency); 257: /*---End Abandoned Carts---*/ 258: 259: /*---Generated voucher code---*/ 260: $toSQL = ' 261: SELECT COUNT(t.id_cart_rule) FROM (SELECT id_cart_rule FROM `' . _DB_PREFIX_ . 'ets_abancart_tracking` t WHERE t.id_shop=' . (int)$this->context->shop->id . ') as t 262: INNER JOIN `' . _DB_PREFIX_ . 'cart_rule` cr ON (cr.id_cart_rule = t.id_cart_rule) 263: '; 264: $totalGeneratedCode = (int)Db::getInstance()->getValue($toSQL); 265: $totalUseGeneratedCode = (int)Db::getInstance()->getValue($toSQL . ' 266: LEFT JOIN `' . _DB_PREFIX_ . 'cart_cart_rule` ccr ON (ccr.id_cart_rule = cr.id_cart_rule) Stack trace 1. classes/db/Db.php:867 source () 848: * @throws PrestaShopException 849: * @deprecated 1.1.1 850: */ 851: protected function q($sql, $useCache = true) 852: { 853: Tools::displayAsDeprecated(); 854: return $this->query($sql); 855: } 856: 857: /** 858: * Displays last SQL error 859: * 860: * @param string|bool $sql 861: * @throws PrestaShopDatabaseException 862: */ 863: public function displayError($sql = false) 864: { 865: $errno = $this->getNumberError(); 866: if ($errno) { 867: throw new PrestaShopDatabaseException($this->getMsgError(), $sql); 868: } 869: } 870: 871: /** 872: * Sanitize data which will be injected into SQL query 873: * 874: * @param string $string SQL data which will be injected into SQL query 875: * @param bool $htmlOk Does data contain HTML code ? (optional) 876: * @param bool $bqSql Escape backquotes 877: * 2. classes/db/Db.php:502 source DbCore->displayError() 483: * @return bool|PDOStatement 484: * @throws PrestaShopDatabaseException 485: * @throws PrestaShopException 486: */ 487: public function query($sql) 488: { 489: if ($sql instanceof DbQuery) { 490: $sql = $sql->build(); 491: } 492: 493: $this->result = $this->_query($sql); 494: 495: if ($this->result === false && $this->getNumberError() == 2006) { 496: if ($this->connect()) { 497: $this->result = $this->_query($sql); 498: } 499: } 500: 501: if ($this->result === false && $this->throwOnError) { 502: $this->displayError($sql); 503: } 504: 505: return $this->result; 506: } 507: 508: /** 509: * Executes an INSERT query 510: * 511: * @param string $table Table name without prefix 512: * @param array $data Data to insert as associative array. If $data is a list of arrays, multiple insert will be done 3. classes/db/Db.php:789 source DbCore->query() 770: * This function automatically adds "LIMIT 1" to the query 771: * 772: * @param string|DbQuery $sql the select query (without "LIMIT 1") 773: * @param bool $useCache Deprecated, the internal query cache is no longer used 774: * 775: * @return array|false 776: * @throws PrestaShopDatabaseException 777: * @throws PrestaShopException 778: */ 779: public function getRow($sql, $useCache = true) 780: { 781: if ($sql instanceof DbQuery) { 782: $sql = $sql->build(); 783: } 784: 785: $sql = rtrim($sql, " \t\n\r\0\x0B;").' LIMIT 1'; 786: $this->result = false; 787: $this->last_query = $sql; 788: 789: $this->result = $this->query($sql); 790: if (!$this->result) { 791: $result = false; 792: } else { 793: $result = $this->nextRow($this->result); 794: } 795: 796: $this->last_cached = false; 797: 798: if (! is_array($result)) { 799: $result = false; 4. classes/db/Db.php:816 source DbCore->getRow() 797: 798: if (! is_array($result)) { 799: $result = false; 800: } 801: 802: return $result; 803: } 804: 805: /** 806: * Returns a value from the first row, first column of a SELECT query 807: * 808: * @param string|DbQuery $sql 809: * @param bool $useCache Deprecated, the internal query cache is no longer used 810: * 811: * @return mixed 812: * @throws PrestaShopException 813: */ 814: public function getValue($sql, $useCache = true) 815: { 816: if (!$result = $this->getRow($sql, $useCache)) { 817: return false; 818: } 819: 820: return array_shift($result); 821: } 822: 823: /** 824: * Get number of rows for last result 825: * 826: * @return int 5. modules/ets_abandonedcart/controllers/admin/AdminEtsACDashboardController.php:256 source DbCore->getValue() 237: $qr = ' 238: SELECT SUM((tmp.price + tmp.attribute_price)* pcp.quantity) 239: FROM `' . _DB_PREFIX_ . 'cart` c 240: LEFT JOIN `' . _DB_PREFIX_ . 'cart_product` pcp ON pcp.id_cart = c.id_cart 241: LEFT JOIN ( 242: SELECT p.id_product 243: , pps.id_shop 244: , pps.`price` 245: , pps.`ecotax` 246: , ' . ($is_feature_active ? 'IFNULL(ppas.id_product_attribute, 0) id_product_attribute, ppas.`price` as attribute_price' : '0 as id_product_attribute, 0 as attribute_price') . ' 247: FROM `' . _DB_PREFIX_ . 'product` p 248: ' . ($is_feature_active ? ' 249: LEFT JOIN `' . _DB_PREFIX_ . 'product_shop` pps on (p.id_product = pps.id_product) 250: LEFT JOIN `' . _DB_PREFIX_ . 'product_attribute_shop` ppas on (p.id_product = ppas.id_product) 251: ' : '') . ' 252: ) as tmp ON (pcp.id_product = tmp.id_product AND pcp.id_product_attribute = tmp.id_product_attribute AND tmp.id_shop = c.id_shop) 253: LEFT JOIN `' . _DB_PREFIX_ . 'ets_abancart_tracking` eat ON (eat.id_cart = c.id_cart) 254: WHERE c.id_shop = ' . (int)$this->context->shop->id . ' AND (eat.id_cart is NOT NULL OR eat.id_cart > 0); 255: '; 256: $totalAbandonedCart = Tools::displayPrice((float)Db::getInstance()->getValue($qr), $currency); 257: /*---End Abandoned Carts---*/ 258: 259: /*---Generated voucher code---*/ 260: $toSQL = ' 261: SELECT COUNT(t.id_cart_rule) FROM (SELECT id_cart_rule FROM `' . _DB_PREFIX_ . 'ets_abancart_tracking` t WHERE t.id_shop=' . (int)$this->context->shop->id . ') as t 262: INNER JOIN `' . _DB_PREFIX_ . 'cart_rule` cr ON (cr.id_cart_rule = t.id_cart_rule) 263: '; 264: $totalGeneratedCode = (int)Db::getInstance()->getValue($toSQL); 265: $totalUseGeneratedCode = (int)Db::getInstance()->getValue($toSQL . ' 266: LEFT JOIN `' . _DB_PREFIX_ . 'cart_cart_rule` ccr ON (ccr.id_cart_rule = cr.id_cart_rule) 6. modules/ets_abandonedcart/controllers/admin/AdminEtsACDashboardController.php:203 source AdminEtsACDashboardController->initBlock() 184: 185: public function initToolbar() 186: { 187: } 188: 189: public function initProcess() 190: { 191: parent::initProcess(); 192: 193: if (null == $this->display) { 194: $this->display = 'list'; 195: } 196: } 197: 198: public function initContent() 199: { 200: parent::initContent(); 201: 202: if ($this->display == 'list') 203: $this->initBlock(); 204: } 205: 206: public function setMedia($isNewTheme = false) 207: { 208: parent::setMedia($isNewTheme); 209: 210: $this->addJS(array( 211: $this->mPath . 'views/js/chart.admin.js', 212: )); 213: } 7. classes/controller/Controller.php:215 source AdminEtsACDashboardController->initContent() 196: public function run() 197: { 198: $this->init(); 199: if ($this->checkAccess()) { 200: if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) { 201: $this->setMedia(); 202: } 203: 204: $this->postProcess(); 205: 206: if (!empty($this->redirect_after)) { 207: $this->redirect(); 208: } 209: 210: if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) { 211: $this->initHeader(); 212: } 213: 214: if ($this->viewAccess()) { 215: $this->initContent(); 216: } else { 217: $this->errors[] = Tools::displayError('Access denied.'); 218: } 219: 220: if (!$this->content_only && ($this->display_footer || (isset($this->className) && $this->className))) { 221: $this->initFooter(); 222: } 223: 224: if ($this->ajax) { 225: $action = Tools::toCamelCase(Tools::getValue('action'), true); 8. classes/Dispatcher.php:861 source ControllerCore->run() 842: include_once($retrocompatibilityAdminTab); 843: include_once(_PS_ADMIN_DIR_.'/functions.php'); 844: runAdminTab($this->controller, !empty($_REQUEST['ajaxMode'])); 845: 846: return; 847: } 848: break; 849: 850: default: 851: throw new PrestaShopException('Bad front controller chosen'); 852: } 853: 854: // Instantiate controller 855: $controller = ServiceLocator::getInstance()->getController($controllerClass); 856: 857: // Execute hook dispatcher 858: Hook::exec('actionDispatcher', $paramsHookActionDispatcher); 859: 860: // Running controller 861: $controller->run(); 862: } 863: 864: /** 865: * Retrieve the controller from url or request uri if routes are activated 866: * 867: * @param int|null $idShop 868: * 869: * @return string 870: * 871: * @throws PrestaShopException 9. override/classes/Dispatcher.php:39 source DispatcherCore->dispatch() 20: * International Registered Trademark & Property of ETS-Soft 21: */ 22:class Dispatcher extends DispatcherCore 23:{ 24: /* 25: * module: ets_superspeed 26: * date: 2021-02-28 16:53:39 27: * version: 1.2.4 28: */ 29: public function dispatch() { 30: if(@file_exists(dirname(__FILE__).'/../../modules/ets_superspeed/ets_superspeed.php')) 31: { 32: require_once(dirname(__FILE__).'/../../modules/ets_superspeed/ets_superspeed.php'); 33: if($cache = Ets_superspeed::displayContentCache(true)) 34: { 35: echo $cache; 36: exit; 37: } 38: } 39: parent::dispatch(); 40: } 41:} 10. smtgitb9e0nbr7r0/index.php:58 source Dispatcher->dispatch() 39:if (!defined('PS_ADMIN_DIR')) { 40: define('PS_ADMIN_DIR', _PS_ADMIN_DIR_); 41:} 42: 43:// For retrocompatibility with "tab" parameter 44:if (!isset($_GET['controller']) && isset($_GET['tab']) && is_string($_GET['tab'])) { 45: $_GET['controller'] = strtolower($_GET['tab']); 46:} 47:if (!isset($_POST['controller']) && isset($_POST['tab']) && is_string($_POST['tab'])) { 48: $_POST['controller'] = strtolower($_POST['tab']); 49:} 50:if (!isset($_REQUEST['controller']) && isset($_REQUEST['tab']) && is_string($_REQUEST['tab'])) { 51: $_REQUEST['controller'] = strtolower($_REQUEST['tab']); 52:} 53: 54:require(_PS_ADMIN_DIR_.'/../config/config.inc.php'); 55:require(_PS_ADMIN_DIR_.'/functions.php'); 56: 57:// Prepare and trigger admin dispatcher 58:Dispatcher::getInstance()->dispatch();

Thank you! Will look into that.

Fair question. Too many much needed third party modules go the way of the dodo if I upgrade. Ran some tests but we have issues with several modules. I am putting together a fund to get all those modules fixed and be able to move further down BUT of course, now PHP 8 is now a thing, so yet a new delay and a massive overhaul in sight... Still need to be able to work while I put together the plan to reconstruct nearly everything... 😞

Hi! I am using the most up to date version of TB 1.3 under the latest version of PHP 7.4. When I try to use the file manager from TB, it seems like all the permissions are forbidden: I cannot delete or upload any images and the same for my employees. See screenshot. I need to manually go to the folder and manually upload everything to be able to select them by the file Manager later. I fixed permissions on all levels of the website and even ran a special script to fix any and all permissions on the website, to no avail. Is there something else I am not thinking of? Thank you in advance.

Perfect. It worksnormally now. Thank you.

The bestseller module is causing issues with the search module this morning. I get the following error unless I disable Bestsellers: Additional info: I tried and rseted the module and now even the front page does not work. Decoded exception Call to undefined method Tools::roundPrice() in file modules/blockbestsellers/blockbestsellers.php at line 399 Source file: modules/blockbestsellers/blockbestsellers.php 380: */ 381: protected function resolveBestSellers() 382: { 383: if (Configuration::get('PS_CATALOG_MODE')) { 384: return false; 385: } 386: 387: if (!($result = $this->getBestSalesLight( 388: (int) $this->context->language->id, 389: 0, 390: (int) Configuration::get(static::BESTSELLERS_TO_DISPLAY), 391: Configuration::get(static::BESTSELLERS_PRICE_ABOVE))) 392: ) { 393: return (Configuration::get(static::BESTSELLERS_DISPLAY) ? [] : false); 394: } 395: 396: $currency = new Currency($this->context->currency->id); 397: $usetax = (Product::getTaxCalculationMethod((int) $this->context->customer->id) != PS_TAX_EXC); 398: foreach ($result as &$row) { 399: $row['price_raw'] = Tools::roundPrice(Product::getPriceStatic((int) $row['id_product'], $usetax)); 400: $row['price'] = Tools::displayPrice($row['price_raw'], $currency); 401: } 402: 403: return $result; 404: } 405: 406: /** 407: * Get required informations on best sales products 408: * 409: * @param int $idLang Language id

OK. I shall pursue my investigation then. Probably a change in a module. Thank you.

Hi! Yes, I did. For some reason, even after installing CoreUpdater 1.4.5, it wsa like there was nothing. I could not upgrade to 1.3. The only way was to upgrade to bleeding edge, which I did. Then everything actually updated. But I realized that some plugins where no longer working, so I downgraded to stable. Coreupdater told me there was problems with the database and fixed them but did not tell me about the Category issue or fix it. Remove the column, this way in the database, fixed the issue indeed: ALTER TABLE `tb_category_shop` DROP COLUMN `active`; Thank you. Was there changes to ThemeConfigurator also (see my other post)? Because I am having issues with that one too and I did not use to have those. Thank you very much!

I also have an issue with Themeconfigurator 3.0.10. I get the following error after a 500 http error on the site: Decoded exception Syntax error in template "file:/home/mysite/public_html/themes/theme1219/modules/themeconfigurator/views/templates/hook/hook.tpl" on line 12 "" - Unexpected "<", expected one of: "{" , DOLLARID , "id, name" , "$" in file vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatecompilerbase.php at line 12 Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatecompilerbase.php 1:<?php 2:/** 3: * Smarty Internal Plugin Smarty Template Compiler Base 4: * This file contains the basic classes and methods for compiling Smarty templates with lexer/parser 5: * 6: * @package Smarty 7: * @subpackage Compiler 8: * @author Uwe Tews 9: */ 10: 11:/** 12: * Main abstract compiler class 13: * 14: * @package Smarty 15: * @subpackage Compiler 16: * 17: * @property Smarty_Internal_SmartyTemplateCompiler $prefixCompiledCode = '' 18: * @property Smarty_Internal_SmartyTemplateCompiler $postfixCompiledCode = '' 19: * @method registerPostCompileCallback($callback, $parameter = array(), $key = null, $replace = false) 20: * @method unregisterPostCompileCallback($key) 21: */ 22:abstract class Smarty_Internal_TemplateCompilerBase 23:{ 24: /** 25: * compile tag objects cache 26: * 27: * @var array 28: */ 29: public static $_tag_objects = array(); 30:

Hi everyone. My site started giving me 500 error when I click on some, not all categories. Basically Best Sellers, price-drop and new products do work properly. But all the ones i created give me a 500 error. Any help or hint is appreciated. Here is the actual error: Decoded exception Column 'active' in where clause is ambiguous in file classes/Category.php at line 1727 SQL SELECT c.*, cl.id_lang, cl.name, cl.description, cl.link_rewrite, cl.meta_title, cl.meta_keywords, cl.meta_description FROM `tb_category` c INNER JOIN tb_category_shop category_shop ON (category_shop.id_category = c.id_category AND category_shop.id_shop = 1) LEFT JOIN `tb_category_lang` cl ON (c.`id_category` = cl.`id_category` AND `id_lang` = 1 AND cl.id_shop = 1 ) LEFT JOIN `tb_category_group` cg ON (cg.`id_category` = c.`id_category`) WHERE `id_parent` = 3 AND `active` = 1 AND cg.`id_group` =1 GROUP BY c.`id_category` ORDER BY `level_depth` ASC, category_shop.`position` ASC Source file: classes/Category.php 1708: public function getSubCategories($idLang, $active = true) 1709: { 1710: $sqlGroupsWhere = ''; 1711: $sqlGroupsJoin = ''; 1712: if (Group::isFeatureActive()) { 1713: $sqlGroupsJoin = 'LEFT JOIN `'._DB_PREFIX_.'category_group` cg ON (cg.`id_category` = c.`id_category`)'; 1714: $groups = FrontController::getCurrentCustomerGroups(); 1715: $sqlGroupsWhere = 'AND cg.`id_group` '.(count($groups) ? 'IN ('.implode(',', $groups).')' : '='.(int) Group::getCurrent()->id); 1716: } 1717: 1718: $result = Db::getInstance(_PS_USE_SQL_SLAVE_)->executeS( 1719: ' 1720: SELECT c.*, cl.id_lang, cl.name, cl.description, cl.link_rewrite, cl.meta_title, cl.meta_keywords, cl.meta_description 1721: FROM `'._DB_PREFIX_.'category` c 1722: '.Shop::addSqlAssociation('category', 'c').' 1723: LEFT JOIN `'._DB_PREFIX_.'category_lang` cl ON (c.`id_category` = cl.`id_category` AND `id_lang` = '.(int) $idLang.' '.Shop::addSqlRestrictionOnLang('cl').') 1724: '.$sqlGroupsJoin.' 1725: WHERE `id_parent` = '.(int) $this->id.' 1726: '.($active ? 'AND `active` = 1' : '').' 1727: '.$sqlGroupsWhere.' 1728: GROUP BY c.`id_category` 1729: ORDER BY `level_depth` ASC, category_shop.`position` ASC' 1730: ); 1731: 1732: foreach ($result as &$row) { 1733: $row['id_image'] = (file_exists(_PS_CAT_IMG_DIR_.(int) $row['id_category'].'.jpg') || file_exists(_PS_CAT_IMG_DIR_.(int) $row['id_category'].'_thumb.jpg')) ? (int) $row['id_category'] : Language::getIsoById($idLang).'-default'; 1734: $row['legend'] = 'no picture'; 1735: } 1736: 1737: return $result;

Responded but email bounced. Sent you the original message by PM.

We are still looking.

Will do! Thank you!

We need to customize our shop for different functionalities specific to our industry. I also need to implement some functionalities to make our daily lives easier when we add products to the site, as there are several things that need to be done in two languages, but a lot of them could be done only once. I already run scripts directly in the database to fix some of those issues but it might be easier and less taxing if they were done at the moment of input. We also want to revamp our theme to make it more modern and to cut down on the clutter and improve loading speed. And some modules need to be fixed or upgraded for PHP 8. This is a paid offer. Please PM us for more details and to send quotes. Thank you.

I used cpanel in the past. I am currently experimenting with cyberpanel and I quite like it. It has a very good integration of elasticsearch.

I still got an error with the modules removed and disabled. TB would still not save and only said: An error occurred while updating an object. product () The debug mode knew what the error was, but it was buried deep because it is mostly a dev tool - had I gotten that error right off the bat, I would have not wasted so much time trying to find what was causing the issue. So, my point is, if debug mode knows the error, why is that not fed to us instead of these generic, useless error messages? That's all - it is a suggestion that would help a lot of people like me.

musicmaster: I definitely cleared the cache after disabling all the modules listed in the string. I also disabled all overrides. Eventually went as far as only using the TB modules. As for the function mysql_error(), I could not tell you. I am using the latest versions of all the modules, and they all seem to have been updated in the last year or so. UPDATE: OK. After several hours, we finally figured it out. I believe that error messages should be a little more explicit than this: An error occurred while updating an object. product () I mean, yes, there is a problem with saving the object, and yes, from the exception log, we can tell it is database related... But the database is vast. The problem could be anywhere. And in my experience, not necessarily directly related! Except, in this case, it was. Somehow, after turning debug mode on, I finally got a useful answer while trying to save a product tag. It told me that a function did not exist in the database. With that, I was finally able to get a mysql error code while attempting the same save in phpmyadmin. Investigating, we found that there was an extra space in a TRIM function in one of the triggers in the DB, which caused the error. Fixing it solved all the issues. However, I do not understand why the error being sent to us is so generic in the first place. Why do we not get the much clearer and on point errors from debug mode, since it can obviously pinpoint it much better? I could have fixed my issue in an hour instead of agonizing over it for nearly 2 days... Merchants are not devs - we do need to develop some dev skills, wether we like it or not, but less generic error messages would help us tremendously, since we are working mostly from experience and cobbled together knowledge from the internet!!! It reminded me of a problem I had with carriers at some point a year or two ago, where the error message made no sense at all, and it forced me to look at things that were unrelated for days on end until a dev explained that it was an error message chosen at random from a list of error messages and that it had no relevance at all to the issue I was experiencing!!! At this point, why bother with an error message at all??? All this to say that error reporting should be improved, as often the error messages have no bearing on what is really happening - not talking about the exception log here, but the Core error messages. If a more correct answer is able to be generated in debug mode, why can't we extract it from there directly? It would save so much time! And help those uncomfortable with debug mode or unfamilliar with it. I mean, sometimes, the screen fills with errors and it can be scary for the uninitiated. But if we could get a clearer, more specific error message, it would help everyone, from the DIY merchant to the devs themselves! Just a thought.

I cannot reach my developper but this odd problem started out of the blue yesterday, with no specific actions on our part. We are now unable to save any products. The logs seems to show a string of modules involved but disabling them still gives us an error when saving and the data does not make it to the database at all. If someone can help us figure out what the issue is, we are really stalled right now. I have tried disabling all overrides, that still generates a 500 error. If I disable the third party modules and only use TB modules, I am still unable to save, albeit without a 500 error. I get this instead: An error occurred while updating an object. product () Thank you. Here is what the exception reads at (with all the modules on): Call to undefined function mysql_error() in file modules/psseobooster/psseobooster.php at line 2522 Source file: modules/psseobooster/psseobooster.php 2503: if (version_compare(constant('_PS_VERSION_'),'1.6','>')) 2504: $this->context->controller->addJS($this->_path.'/js/psseobooster.js'); 2505: else 2506: $this->context->controller->addJS($this->_path.'/js/psseobooster15.js'); 2507: } else if ($this->context->controller->controller_name == 'AdminModules' && Tools::getValue('configure') == 'psseobooster'){ 2508: $this->context->controller->addCSS($this->_path.'/css/psseobooster.css'); 2509: } 2510: 2511: } 2512: 2513: public function hookActionProductUpdate($params) 2514: { 2515: // get all languages 2516: // for each of them, store the target keyword! 2517: 2518: $id_product = (int)Tools::getValue('id_product'); 2519: $languages = Language::getLanguages(true); 2520: foreach ($languages as $lang) { 2521: if(!Db::getInstance()->update('product_lang', array('target_keyword'=> pSQL(Tools::getValue('target_keyword_'.$lang['id_lang']))) ,'id_lang = ' . $lang['id_lang'] .' AND id_product = ' .$id_product )) 2522: $this->context->controller->_errors[] = Tools::displayError('Error: ').mysql_error(); 2523: } 2524: 2525: // then store indexation options 2526: $noindex = Tools::getValue('noindex') ? 'noindex' : ''; 2527: $nofollow = Tools::getValue('nofollow') ? 'nofollow' : ''; 2528: $seoindex = $noindex . ',' . $nofollow; 2529: $force410 = Tools::getValue('force410'); 2530: if(!Db::getInstance()->update('product_shop', array('seoindex' => pSQL($seoindex), 'seo410' => (int)$force410), 'id_product = '. $id_product .' AND id_shop = ' . $this->context->shop->id)) 2531: $this->context->controller->_errors[] = Tools::displayError('Error: ').mysql_error(); 2532: Stack trace 1. classes/Hook.php:769 source psSeoBooster->hookActionProductUpdate(arguments) 750: * 751: * @throws PrestaShopDatabaseException 752: * @throws PrestaShopException 753: * @since 1.0.0 754: * @version 1.0.0 Initial version 755: */ 756: public static function coreCallHook($module, $method, $params) 757: { 758: // Define if we will log modules performances for this session 759: if (Module::$_log_modules_perfs === null) { 760: $modulo = _PS_DEBUG_PROFILING_ ? 1 : Configuration::get('PS_log_modules_perfs_MODULO'); 761: Module::$_log_modules_perfs = ($modulo && mt_rand(0, $modulo - 1) == 0); 762: if (Module::$_log_modules_perfs) { 763: Module::$_log_modules_perfs_session = mt_rand(); 764: } 765: } 766: 767: // Immediately return the result if we do not log performances 768: if (!Module::$_log_modules_perfs) { 769: return $module->{$method}($params); 770: } 771: 772: // Store time and memory before and after hook call and save the result in the database 773: $timeStart = microtime(true); 774: $memoryStart = memory_get_usage(true); 775: 776: // Call hook 777: $r = $module->{$method}($params); 778: 779: $timeEnd = microtime(true); 2. override/classes/Hook.php:23 source HookCore::coreCallHook(arguments) 4: /* 5: * module: Litespeed 6: * date: 2021-02-18 11:36:58 7: * version: v1.2.7 8: */ 9: public static function coreCallHook($module, $method, $params) 10: { 11: if (defined('_LITESPEED_DEBUG_') 12: && _LITESPEED_DEBUG_ >= LiteSpeedCacheLog::LEVEL_HOOK_DETAIL) { 13: $mesg = ' in hook coreCallHook ' . get_class($module) . ' - ' . $method; 14: if ($method == 'hooklitespeedEsiBegin') { 15: $mesg .= ' params m=' . $params['m'] . ' field=' . $params['field']; 16: if (isset($params['hook'])) 17: $mesg .= ' hook=' . $params['hook']; 18: if (isset($params['tpl'])) 19: $mesg .= ' tpl=' . $params['tpl']; 20: } 21: LiteSpeedCacheLog::log($mesg, LiteSpeedCacheLog::LEVEL_HOOK_DETAIL); 22: } 23: $html = parent::coreCallHook($module, $method, $params); 24: if (defined('_LITESPEED_CACHE_') 25: && ($marker = LiteSpeedCache::injectCallHook($module, $method)) !== false) { 26: $html = $marker . $html . LiteSpeedCache::ESI_MARKER_END; 27: } 28: return $html; 29: } 30: public static function coreRenderWidget($module, $hook_name, $params) 31: { 32: if (defined('_LITESPEED_DEBUG_') 33: && _LITESPEED_DEBUG_ >= LiteSpeedCacheLog::LEVEL_HOOK_DETAIL) { 3. classes/Hook.php:471 source Hook::coreCallHook(arguments) 452: 453: if ($usePush && !$moduleInstance->allow_push) { 454: continue; 455: } 456: // Check which / if method is callable 457: $hookCallable = is_callable([$moduleInstance, 'hook'.$hookName]); 458: $hookRetroCallable = is_callable([$moduleInstance, 'hook'.$retroHookName]); 459: 460: if ($hookCallable || $hookRetroCallable) { 461: 462: if (Module::preCall($moduleInstance->name)) { 463: $hookArgs['altern'] = ++$altern; 464: 465: if ($usePush && isset($moduleInstance->push_filename) && file_exists($moduleInstance->push_filename)) { 466: Tools::waitUntilFileIsModified($moduleInstance->push_filename, $moduleInstance->push_time_limit); 467: } 468: 469: // Call hook method 470: if ($hookCallable) { 471: $display = Hook::coreCallHook($moduleInstance, 'hook' . $hookName, $hookArgs); 472: } elseif ($hookRetroCallable) { 473: $display = Hook::coreCallHook($moduleInstance, 'hook' . $retroHookName, $hookArgs); 474: } 475: 476: // Live edit 477: if (!$arrayReturn && $array['live_edit'] && Tools::isSubmit('live_edit') && Tools::getValue('ad') 478: && Tools::getValue('liveToken') == Tools::getAdminToken( 479: 'AdminModulesPositions' 480: . (int)Tab::getIdFromClassName('AdminModulesPositions') . (int)Tools::getValue('id_employee') 481: ) 4. classes/Hook.php:288 source HookCore::execWithoutCache(arguments) 269: * @param int $idShop If specified, hook will be execute the shop with this ID 270: * 271: * @throws PrestaShopException 272: * 273: * @return string|array modules output 274: * 275: * @since 1.0.0 276: * @version 1.0.0 Initial version 277: */ 278: public static function exec( 279: $hookName, 280: $hookArgs = [], 281: $idModule = null, 282: $arrayReturn = false, 283: $checkExceptions = true, 284: $usePush = false, 285: $idShop = null 286: ) { 287: if ($arrayReturn || !PageCache::isEnabled() || PageCacheKey::get() === false) { 288: return static::execWithoutCache($hookName, $hookArgs, $idModule, $arrayReturn, $checkExceptions, $usePush, $idShop); 289: } 290: 291: if (!$moduleList = static::getHookModuleExecList($hookName)) { 292: return ''; 293: } 294: 295: $return = ''; 296: 297: if (!$idModule) { 298: $cacheEntry = PageCache::get(); 5. modules/ets_superspeed/classes/ext/ets_hook:59 source HookCore::exec(arguments) 40: 'displayProductTabContent' => array('from' => '1.7.0.0'), 41: 'displayProductTab' => array('from' => '1.7.0.0'), 42: ); 43: public static function exec16($hook_name, $hook_args = array(), $id_module = null, $array_return = false, $check_exceptions = true, 44: $use_push = false, $id_shop = null) 45: { 46: if (defined('PS_INSTALLATION_IN_PROGRESS')) { 47: return; 48: } 49: if(Tools::getValue('ajax')) { 50: $ajax=true; 51: } 52: else 53: $ajax=false; 54: if(self::_checkPageCache()&& !$ajax) 55: return HookCore::exec($hook_name,$hook_args,$id_module,$array_return,$check_exceptions,$use_push,$id_shop); 56: $page_cache = Configuration::get('ETS_SPEED_ENABLE_PAGE_CACHE') && Configuration::get('ETS_SPEED_PAGES_TO_CACHE') && Tools::getValue('controller') && in_array(Tools::getValue('controller'),explode(',',Configuration::get('ETS_SPEED_PAGES_TO_CACHE'))); 57: $controller = Context::getContext()->controller; 58: if(!isset($controller->controller_type) || ($controller->controller_type!='modulefront' && $controller->controller_type!='front')) 59: return HookCore::exec($hook_name,$hook_args,$id_module,$array_return,$check_exceptions,$use_push,$id_shop); 60: static $disable_non_native_modules = null; 61: if ($disable_non_native_modules === null) { 62: $disable_non_native_modules = (bool)Configuration::get('PS_DISABLE_NON_NATIVE_MODULE'); 63: } 64: if (($id_module && !is_numeric($id_module)) || !Validate::isHookName($hook_name)) { 65: throw new PrestaShopException('Invalid id_module or hook_name'); 66: } 67: if (!$module_list = Hook::getHookModuleExecList($hook_name)) { 68: return ''; 69: } 6. override/classes/Hook.php:61 source Ets_Hook::exec16(arguments) 42: return $html; 43: } 44: /* 45: * module: ets_superspeed 46: * date: 2021-02-28 16:53:39 47: * version: 1.2.4 48: */ 49: public static function exec($hook_name, $hook_args = array(), $id_module = null, $array_return = false, $check_exceptions = true,$use_push = false, $id_shop = null,$chain=false) 50: { 51: require_once(dirname(__FILE__).'/../../modules/ets_superspeed/classes/ext/ets_hook'); 52: $class='Ets_Hook'; 53: $backtrace = debug_backtrace(DEBUG_BACKTRACE_IGNORE_ARGS, 1); 54: if (Tools::version_compare(_PS_VERSION_,'1.7','>=')) { 55: $method='exec17'; 56: return call_user_func_array(array($class, $method),array($hook_name,$hook_args,$id_module,$array_return,$check_exceptions,$use_push,$id_shop,$chain,$backtrace)); 57: } 58: else 59: { 60: $method='exec16'; 61: return call_user_func_array(array($class, $method),array($hook_name,$hook_args,$id_module,$array_return,$check_exceptions,$use_push,$id_shop)); 62: } 63: } 64:} 7. classes/Product.php:5178 source Hook::exec(arguments) 5159: 5160: $return = parent::update($nullValues); 5161: 5162: $this->setGroupReduction(); 5163: 5164: // Sync stock Reference, EAN13 and UPC 5165: if (Configuration::get('PS_ADVANCED_STOCK_MANAGEMENT') && StockAvailable::dependsOnStock($this->id, Context::getContext()->shop->id)) { 5166: Db::getInstance()->update( 5167: 'stock', 5168: [ 5169: 'reference' => pSQL($this->reference), 5170: 'ean13' => pSQL($this->ean13), 5171: 'upc' => pSQL($this->upc), 5172: ], 5173: 'id_product = '.(int) $this->id.' AND id_product_attribute = 0' 5174: ); 5175: } 5176: 5177: Hook::exec('actionProductSave', ['id_product' => (int) $this->id, 'product' => $this]); 5178: Hook::exec('actionProductUpdate', ['id_product' => (int) $this->id, 'product' => $this]); 5179: if ($this->getType() == static::PTYPE_VIRTUAL && $this->active && !Configuration::get('PS_VIRTUAL_PROD_FEATURE_ACTIVE')) { 5180: Configuration::updateGlobalValue('PS_VIRTUAL_PROD_FEATURE_ACTIVE', '1'); 5181: } 5182: 5183: return $return; 5184: } 5185: 5186: /** 5187: * Set Group reduction if needed 5188: * 8. controllers/admin/AdminProductsController.php:2492 source ProductCore->update() 2473: $isAssociatedToShop = false; 2474: $combinations = Product::getProductAttributesIds($object->id); 2475: if ($combinations) { 2476: foreach ($combinations as $idCombination) { 2477: $combination = new Combination((int) $idCombination['id_product_attribute']); 2478: $defaultCombination = new Combination((int) $idCombination['id_product_attribute'], null, (int) $this->object->id_shop_default); 2479: 2480: $def = ObjectModel::getDefinition($defaultCombination); 2481: foreach ($def['fields'] as $fieldName => $row) { 2482: $combination->$fieldName = ObjectModel::formatValue($defaultCombination->$fieldName, $def['fields'][$fieldName]['type']); 2483: } 2484: 2485: $combination->save(); 2486: } 2487: } 2488: } else { 2489: $isAssociatedToShop = true; 2490: } 2491: 2492: if ($object->update()) { 2493: // If the product doesn't exist in the current shop but exists in another shop 2494: if (Shop::getContext() == Shop::CONTEXT_SHOP && !$existingProduct->isAssociatedToShop($this->context->shop->id)) { 2495: $outOfStock = StockAvailable::outOfStock($existingProduct->id, $existingProduct->id_shop_default); 2496: $dependsOnStock = StockAvailable::dependsOnStock($existingProduct->id, $existingProduct->id_shop_default); 2497: StockAvailable::setProductOutOfStock((int) $this->object->id, $outOfStock, $this->context->shop->id); 2498: StockAvailable::setProductDependsOnStock((int) $this->object->id, $dependsOnStock, $this->context->shop->id); 2499: } 2500: 2501: Logger::addLog(sprintf($this->l('%s modification', 'AdminTab', false, false), $this->className), 1, null, $this->className, (int) $this->object->id, true, (int) $this->context->employee->id); 2502: if (in_array($this->context->shop->getContext(), [Shop::CONTEXT_SHOP, Shop::CONTEXT_ALL])) { 9. override/controllers/admin/AdminProductsController.php:46 source AdminProductsControllerCore->processUpdate() 27:{ 28: /* 29: * module: amazzingfilter 30: * date: 2020-05-22 11:20:24 31: * version: 3.0.3 32: */ 33: public function processAdd() 34: { 35: $ret = parent::processAdd(); 36: Hook::exec('actionIndexProduct', array('product' => $this->object->id)); 37: return $ret; 38: } 39: /* 40: * module: amazzingfilter 41: * date: 2020-05-22 11:20:24 42: * version: 3.0.3 43: */ 44: public function processUpdate() 45: { 46: $ret = parent::processUpdate(); 47: Hook::exec('actionIndexProduct', array('product' => $this->object->id)); 48: return $ret; 49: } 50:} 10. classes/controller/AdminController.php:1275 source AdminProductsController->processUpdate() 1256: 1257: return $object; 1258: } 1259: 1260: /** 1261: * Call the right method for creating or updating object 1262: * 1263: * @return bool 1264: * 1265: * @since 1.0.0 1266: * @version 1.0.0 Initial version 1267: * @throws PrestaShopException 1268: * @throws PrestaShopException 1269: */ 1270: public function processSave() 1271: { 1272: if ($this->id_object) { 1273: $this->object = $this->loadObject(); 1274: 1275: return $this->processUpdate(); 1276: } else { 1277: return $this->processAdd(); 1278: } 1279: } 1280: 1281: /** 1282: * Object update 1283: * 1284: * @return ObjectModel|false 1285: * @throws PrestaShopException 11. classes/controller/AdminController.php:606 source AdminControllerCore->processSave() 587: // Process list filtering 588: if ($this->filter && $this->action != 'reset_filters') { 589: $this->processFilter(); 590: } 591: 592: if (isset($_POST) && count($_POST) && (int) Tools::getValue('submitFilter'.$this->list_id) || Tools::isSubmit('submitReset'.$this->list_id)) { 593: $this->setRedirectAfter(static::$currentIndex.'&token='.$this->token.(Tools::isSubmit('submitFilter'.$this->list_id) ? '&submitFilter'.$this->list_id.'='.(int) Tools::getValue('submitFilter'.$this->list_id) : '').(isset($_GET['id_'.$this->list_id]) ? '&id_'.$this->list_id.'='.(int) $_GET['id_'.$this->list_id] : '')); 594: 595: if (!empty(Tools::getValue('id_'.$this->list_id.'_category'))) { 596: $this->setRedirectAfter($this->redirect_after.'&id_'.$this->list_id.'_category='.Tools::getValue('id_'.$this->list_id.'_category')); 597: } 598: } 599: 600: // If the method named after the action exists, call "before" hooks, then call action method, then call "after" hooks 601: if (!empty($this->action) && method_exists($this, 'process'.ucfirst(Tools::toCamelCase($this->action)))) { 602: // Hook before action 603: Hook::exec('actionAdmin'.ucfirst($this->action).'Before', ['controller' => $this]); 604: Hook::exec('action'.get_class($this).ucfirst($this->action).'Before', ['controller' => $this]); 605: // Call process 606: $return = $this->{'process'.Tools::toCamelCase($this->action)}(); 607: // Hook After Action 608: Hook::exec('actionAdmin'.ucfirst($this->action).'After', ['controller' => $this, 'return' => $return]); 609: Hook::exec('action'.get_class($this).ucfirst($this->action).'After', ['controller' => $this, 'return' => $return]); 610: 611: return $return; 612: } 613: } 614: } catch (PrestaShopException $e) { 615: $this->errors[] = $e->getMessage(); 616: }; 12. controllers/admin/AdminProductsController.php:1302 source AdminControllerCore->postProcess() 1283: } 1284: 1285: if (is_array($this->submitted_tabs) && in_array($tabName, $this->submitted_tabs)) { 1286: return true; 1287: } 1288: 1289: return false; 1290: } 1291: 1292: /** 1293: * postProcess handle every checks before saving products information 1294: * 1295: * @return void 1296: * 1297: * @since 1.0.0 1298: */ 1299: public function postProcess() 1300: { 1301: if (!$this->redirect_after) { 1302: parent::postProcess(); 1303: } 1304: 1305: if ($this->display == 'edit' || $this->display == 'add') { 1306: $this->addJqueryUI( 1307: [ 1308: 'ui.core', 1309: 'ui.widget', 1310: ] 1311: ); 1312: 13. classes/controller/Controller.php:197 source AdminProductsControllerCore->postProcess() 178: } else { 179: $this->$property = $value; 180: } 181: } 182: 183: /** 184: * Starts the controller process 185: * 186: * @since 1.0.0 187: * @version 1.0.0 Initial version 188: */ 189: public function run() 190: { 191: $this->init(); 192: if ($this->checkAccess()) { 193: if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) { 194: $this->setMedia(); 195: } 196: 197: $this->postProcess(); 198: 199: if (!empty($this->redirect_after)) { 200: $this->redirect(); 201: } 202: 203: if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) { 204: $this->initHeader(); 205: } 206: 207: if ($this->viewAccess()) { 14. classes/Dispatcher.php:852 source ControllerCore->run() 833: return; 834: } 835: break; 836: 837: default: 838: throw new PrestaShopException('Bad front controller chosen'); 839: } 840: 841: // Instantiate controller 842: try { 843: // Loading controller 844: $controller = Controller::getController($controllerClass); 845: 846: // Execute hook dispatcher 847: if (isset($paramsHookActionDispatcher)) { 848: Hook::exec('actionDispatcher', $paramsHookActionDispatcher); 849: } 850: 851: // Running controller 852: $controller->run(); 853: } catch (PrestaShopException $e) { 854: $e->displayMessage(); 855: } 856: } 857: 858: /** 859: * Retrieve the controller from url or request uri if routes are activated 860: * 861: * @param int|null $idShop 862: * 15. override/classes/Dispatcher.php:39 source DispatcherCore->dispatch() 20: * International Registered Trademark & Property of ETS-Soft 21: */ 22:class Dispatcher extends DispatcherCore 23:{ 24: /* 25: * module: ets_superspeed 26: * date: 2021-02-28 16:53:39 27: * version: 1.2.4 28: */ 29: public function dispatch() { 30: if(@file_exists(dirname(__FILE__).'/../../modules/ets_superspeed/ets_superspeed.php')) 31: { 32: require_once(dirname(__FILE__).'/../../modules/ets_superspeed/ets_superspeed.php'); 33: if($cache = Ets_superspeed::displayContentCache(true)) 34: { 35: echo $cache; 36: exit; 37: } 38: } 39: parent::dispatch(); 40: } 41:} 16. smtgitb9e0nbr7r0/index.php:69 source Dispatcher->dispatch() 50: 51:// For retrocompatibility with "tab" parameter 52:if ( ! (isset($_GET['controller']) && $_GET['controller']) 53: && (isset($_GET['tab']) && $_GET['tab']) 54:) { 55: $_GET['controller'] = strtolower($_GET['tab']); 56:} 57:if ( ! (isset($_POST['controller']) && $_POST['controller']) 58: && (isset($_POST['tab']) && $_POST['tab']) 59:) { 60: $_POST['controller'] = strtolower($_POST['tab']); 61:} 62:if ( ! (isset($_REQUEST['controller']) && $_REQUEST['controller']) 63: && (isset($_REQUEST['tab']) && $_REQUEST['tab']) 64:) { 65: $_REQUEST['controller'] = strtolower($_REQUEST['tab']); 66:} 67: 68:// Prepare and trigger admin dispatcher 69:Dispatcher::getInstance()->dispatch();

It would be cool to add functionalities such as: - Possibility to add extra tabs with additional informations; - a tab for a Youtube video - a possibility to add or remove the On Sale tag