<SOLVED> eMail Error Message when Updating Order Status to "Delivered"

[alwayspaws]

I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

[hfxracing]

check the e-mail just to be sure some people do not want to be contacted after they order and will change the e-mail address.

[lesley]

Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server.

[alwayspaws]

@hfxracing Thanks. There is just one problem with that and it relates to this unsolved problem:

E-mail notification when new product reviews are submitted: - It’s not just about product reviews it’s about getting any copies in the mail that I sent to customers

https://forum.thirtybees.com/topic/942/e-mail-notification-when-new-product-reviews-are-submitted/12

Can you help us out with that please?

[alwayspaws]

@lesley We replied at the same time. I’ll look into that. Thanks. I’ll post an update when I have one.

[SLiCK_303]

@lesley said in eMail Error Message when Updating Order Status to "Delivered":

Also check the status in the back office for which template is sent, then look in the /themes/transformer/emails/en directory to make sure the template is on your server.

Also look in /emails/en folder to make sure the template is on your server, if you dont have them in your transformer theme at all.

Also in BO->Orders->Statuses, do you have Send email to customer checked, and Email template is set for something, matching your emails/en folder.

[alwayspaws]

@SLiCK_303 The email statuses have been set for quite a while But I still don’t get a copy of them. Thanks for the idea.

[SLiCK_303]

what about something in the Email template section of it. Like shipped has 'shipped', Payment accepted has 'payment', Delivered should have something like 'delivered' in it.

[alwayspaws]

@lesley @SLiCK_303 Sorry for the delay. I’m on my tablet. I have shipped but not delivered.

Where do I get the delivered one from? Do I just copy the shipped one and edit and rename it to delivered?

Are there any templates I’m supposed to update? Also since I never get copies is there way I can configure these email templates to get copies of the order processing, shipped, and delivered email updates?

[SLiCK_303]

There is no 'delivered' one, you would have to make it by scratch, or edit one of the others and save it as delivered.html and delivered.txt

[SLiCK_303]

I'm not sure on your other questions, thats way above my paygrade....

[alwayspaws]

Ok, what about seeing what the customer gets? I never receive copies of the emails that are being sent out from the back office.

[SLiCK_303]

no clue on how to do that, sorry.

[alwayspaws]

Lol. It’s way above my paygrade too. At least I know how to fix the delivery status emails. Thank you very much!

[alwayspaws]

Hope it gets figured out. We had another discussion going somewhere here about that.

[SLiCK_303]

np, good luck to ya on getting the emails sent to you. Sounds like an interesting concept. Yeah, I saw that...

[alwayspaws]

You’re really making me laugh. Interesting concept? Pretty sure you’re being sarcastic. ? It’s been around for several years. I don’t know why it isn’t part of the normal process here.

[lesley]

I cannot think of a platform that does it out of the box.

[SLiCK_303]

There would have to be a switch for it somewhere, as it would generate a LOT of emails on a busy site.

[lesley]

This is one main reason we use 3rd party SMTP servers on a lot of sites. You can see the emails without having them sent to you. You can also see the delivery and open status as well.

[alwayspaws]

My previous cart manager handled it very well. I didn’t need copies because I could click and read / review the email sent to the customer to check for inaccuracies.

[alwayspaws]

@lesley said in eMail Error Message when Updating Order Status to "Delivered":

This is one main reason we use 3rd party SMTP servers on a lot of sites. You can see the emails without having them sent to you. You can also see the delivery and open status as well.

Is there a module that does that? I don’t have the budget for a third-party email server.

[lesley]

There is not that I know of.

[alwayspaws]

@lesley Ok, super honcho: Please come up with one! :-)

[lesley]

Well there are ones, we use a Mandrill one for all of our emails, but they are paid services. I don't know anyone that allows third party smtp for free is what I meant.

[alwayspaws]

@lesley I noticed the Mandrill app is in the new store.

I’ll mark this solved once I create the new delivery email template in HTML and plain text and try to resend it one more time.