<SOLVED> eMail Error Message when Updating Order Status to "Delivered"

[alwayspaws]

I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

[lesley]

It is, it requires you buy sending blocks from Mailchimp I think. I think we pay like $20 a month for 25k sends somewhere in that area.

[alwayspaws]

@lesley That leaves me out. What about using mailchimp to get copies of these emails sent to me? I signed up for a mailchimp account but haven’t done anything with it yet

[lesley]

Just place a test order, this is what our clients do. Then you can see all the emails.

[alwayspaws]

For mailchimp? Do I have to configure anything else in the mails modules?

[lesley]

Not for mailchimp, for using your current email servers. Mandrill is a separate paid service for mailchimp.

[alwayspaws]

Sorry. I got confused. The only email server I have is with my shared hosting.

[hfxracing]

I don't let my store manage e-mails I use mailchimp for subscribers & mailmuch to get them. I use ACT by sage to handle all other e-mails to the customer. It's like salesforce customer CRM. This way I can setup my sales process as I find all the shops that are out there don't do a great job of that. I think Slick was on the right path here your store cannot send a e-mail that it does not have a template for. Let us know how you made out. Good luck

[alwayspaws]

@slick_303 said in eMail Error Message when Updating Order Status to "Delivered":

delivered.html and delivered.txt

I created delivered.txt via my Mac textedit app and created delivered.html via LibreOffice.

I'm at Localization  / Translations - Core emails

I found how to add delivered.html and delivered.txt to the core emails: https://www.prestashop.com/forums/topic/334674-solved-how-to-create-a-new-core-email/

but I do not see my newly created "delivered mail" and also need to know where to include the "HTML "title" tag".

These delivered email templates show up in my host file manager:

Thanks!

[alwayspaws]

@hfxracing You obviously have a long standing, successful store. This is a new site that is off the ground, possibly on the first story of a skyscraper. :) When I get more of everything, I can consider the extras. I am going to try mailchimp soon.

Thanks!

[hfxracing]

@alwayspaws I have been doing e com for about 7 years now but i am just a firm believer in a strong foundation. A customer database is key IMO but if it's not in the budget then you got to keep a record of customer data somewhere a spreadsheet might even be a good start. Mailchimp is great for customers who OPT to get mail & promo's in, but the database keeps records of so much more detail on each customer. Full history of every interaction. Knowledge is power. Knowing your customers goes a long way. Hey even if your on the ground level a sales flow or funnel and marketing flow are great foundations and a strong foundation allows you to scale up when the time comes and it will be easy because you have the foundation in place now.

[SLiCK_303]

These are the two I made, I just copied shipping ones and edited the shipping to say delivered. 01513872894204delivered.zip

I put them in /mails/en, cleared my cache, and then they showed up in my Translations..

[alwayspaws]

@SLiCK_303 I did all of that and they still don't show up. I cleared the cache, the browser cache in two other browsers and viewed the settings and they aren't there, but they are on the server as we can see from my screenshot above.

Here are the latest screenshots from Safari and FF:

[SLiCK_303]

you put them in the cores mails/en folder, or your themes?

[alwayspaws]

public_html/mails/en

[SLiCK_303]

Do you have other languages installed?

[alwayspaws]

No.

[SLiCK_303]

I duuno. Back up your two files, and try mine, see if that matters. cant imagine it would...but...

[alwayspaws]

Ok, are you a magician? I'll try that now. Thanks.

[SLiCK_303]

clear your sites cache again too....

[alwayspaws]

I do that every single time I make a change. I think I found the problem by looking at the file manager on my host. I put them here:

public_html/mails/en

but my theme does not have mails in the core folder.

The core folder only has two folders: "Business" and "Foundation".

[SLiCK_303]

It should just have that, i just meant the root mails/en. not the core folder

[alwayspaws]

It's there. public_html/mails/en

[SLiCK_303]

If it's still not working I dunno. I just edited mine, and it not emailing my changes, just my first one, so I'm clueless at this point. :( Sorry... Sounds like a caching problem on both our sides...

[alwayspaws]

You tried! That's what counts! Why do I always get stuck with the weird quirks? lol

[alwayspaws]

I cleared the BO cache and the Safari and FF cache and history again. Still not listed in the Localization / Translations > Core emails mails/en/