Newsletter is a required field....surely not right?

[spidawebs]

I've just been informed by someone trying to order on our website that they are unable to do so unless they tick the "subscribe to newsletter box" on the checkout.

I have just tried to place an order myself as I thought this can't be right, but it is.

You can't order unless you subscribe to the newsletter which is against GDPR rules.

See screenshots below. I even have the newsletter option disabled in the backend so it shouldn't even be showing at all.

Any ideas how to fix this? I'm using the standard thirtybees template and 5 step checkout.

[piet]

Indeed not right and against all regulations. Have you tried to order with the newsletter registration enabled?

[spidawebs]

@piet Yes, and it makes no difference. I'm using 1.0.3 by the way - is this a previous known problem that may have been fixed? I've scanned the forum but couldn't find anything.

[piet]

@spidawebs I just checked our installation and we don't have this issue. We have 1.04 installed, we ran 1.03 before and never had this issue. Maybe this occurs in combination with a module you've installed.

[spidawebs]

@piet Do you use the five step check out or one step checkout? Maybe it is something to do with that?

[Traumflug]

I'd guess you should turn on Enable Opt-In. Without this, customers are always In, without the Opt part.

[Traumflug]

This is how the back office page for Customers looks with a default installation, for reference:

[spidawebs]

@traumflug I tried that but it made no difference. Maybe I should upgrade to 1.0.5?

[DRMasterChief]

Hi, could it be regarding an extra required field in customer - at the lower part - Define additional mandatory fields for this area : ....Please mark the fields that should be displayed as mandatory fields.....
newsletter and/or optin

just my idea ??

[piet]

@spidawebs We use the 5 step but one step is also not giving troubles

[spidawebs]

@drmasterchief You were right - that's exactly what it was! Thank you very much. I have no idea how or why that option ever got ticked and as it is well hidden away I never noticed it before.

[led24ee]

Try this. Go to back office, select Customers, then roll down and find Set required field for this section and uncheck.

[DRMasterChief]

Cool :) so solved. I also did not know why these tickboxes are so hidden, and they are also twice (in your menu screenshot above and in this section again...). Maybe these tickboxes override the settings in the menu above and a programmer should have a look at this to fix it or to bring some light to us ?! @traumflug ?

[Traumflug]

One thing for sure: related code is complicated :-)