spidawebs Posted July 16, 2018 Share Posted July 16, 2018 I've just been informed by someone trying to order on our website that they are unable to do so unless they tick the "subscribe to newsletter box" on the checkout. I have just tried to place an order myself as I thought this can't be right, but it is. You can't order unless you subscribe to the newsletter which is against GDPR rules. See screenshots below. I even have the newsletter option disabled in the backend so it shouldn't even be showing at all. Any ideas how to fix this? I'm using the standard thirtybees template and 5 step checkout. Link to comment Share on other sites More sharing options...
piet Posted July 16, 2018 Share Posted July 16, 2018 Indeed not right and against all regulations. Have you tried to order with the newsletter registration enabled? Link to comment Share on other sites More sharing options...
spidawebs Posted July 16, 2018 Author Share Posted July 16, 2018 @piet Yes, and it makes no difference. I'm using 1.0.3 by the way - is this a previous known problem that may have been fixed? I've scanned the forum but couldn't find anything. Link to comment Share on other sites More sharing options...
piet Posted July 16, 2018 Share Posted July 16, 2018 @spidawebs I just checked our installation and we don't have this issue. We have 1.04 installed, we ran 1.03 before and never had this issue. Maybe this occurs in combination with a module you've installed. Link to comment Share on other sites More sharing options...
spidawebs Posted July 17, 2018 Author Share Posted July 17, 2018 @piet Do you use the five step check out or one step checkout? Maybe it is something to do with that? Link to comment Share on other sites More sharing options...
Traumflug Posted July 17, 2018 Share Posted July 17, 2018 I'd guess you should turn on Enable Opt-In. Without this, customers are always In, without the Opt part. Link to comment Share on other sites More sharing options...
Traumflug Posted July 17, 2018 Share Posted July 17, 2018 This is how the back office page for Customers looks with a default installation, for reference: Link to comment Share on other sites More sharing options...
spidawebs Posted July 17, 2018 Author Share Posted July 17, 2018 @traumflug I tried that but it made no difference. Maybe I should upgrade to 1.0.5? Link to comment Share on other sites More sharing options...
DRMasterChief Posted July 17, 2018 Share Posted July 17, 2018 Hi, could it be regarding an extra required field in customer - at the lower part - Define additional mandatory fields for this area : ....Please mark the fields that should be displayed as mandatory fields..... newsletter and/or optin just my idea ?? Link to comment Share on other sites More sharing options...
piet Posted July 17, 2018 Share Posted July 17, 2018 @spidawebs We use the 5 step but one step is also not giving troubles Link to comment Share on other sites More sharing options...
spidawebs Posted July 17, 2018 Author Share Posted July 17, 2018 @drmasterchief You were right - that's exactly what it was! Thank you very much. I have no idea how or why that option ever got ticked and as it is well hidden away I never noticed it before. Link to comment Share on other sites More sharing options...
led24ee Posted July 18, 2018 Share Posted July 18, 2018 Try this. Go to back office, select Customers, then roll down and find Set required field for this section and uncheck. Link to comment Share on other sites More sharing options...
DRMasterChief Posted July 18, 2018 Share Posted July 18, 2018 Cool :) so solved. I also did not know why these tickboxes are so hidden, and they are also twice (in your menu screenshot above and in this section again...). Maybe these tickboxes override the settings in the menu above and a programmer should have a look at this to fix it or to bring some light to us ?! @traumflug ? Link to comment Share on other sites More sharing options...
Traumflug Posted July 18, 2018 Share Posted July 18, 2018 One thing for sure: related code is complicated :-) Link to comment Share on other sites More sharing options...
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