Cart is empty when disconnect/reconnect

[Pilou]

Hello all,

I had a Ps 1.6.1.0, migrated to Tb 1.06 then updated it to 1.07

When I connect to the frontoffice (as a customer), add product to cart, it's ok. If I disconnect and reconnect to the frontoffice, my cart is empty...

When I was with Ps, the cart did not empty itself.

So is it possible to correct that please ?

I hope you understand what I mean, english is not my mother language. :)

[MockoB]

Did you tried with different browsers? You may be accidentally disabled cookies on your browser ...

[datakick]

what do you mean by disconnect and reconnect to the frontoffice ?

[MockoB]

Oh, he may be mean, if: log in, add products to the cart and log out. And next time when he logs in his account, the cart is empty. Is it correct @Pilou ? Or when you log in, add products to the cart and close the browser, then visit the site again? Is it same if you fill your cart as a guest?

[Pilou]

Yes correct MockoB ! If I close and reopen the browser, I stay connected, so do not loose the cart. Guests are disabled.

[MockoB]

Does it happen with all browsers?

[mauroagr]

In any time you dont use https and other http, or have bad links that browser dont recognize the cookie?

[Traumflug]

Loosing the cart when logging out is expected. Logging out happens by emptying the cookie, so the (link to the) cart vanishes together with the cookie. See https://github.com/thirtybees/thirtybees/blob/1.0.x/classes/Customer.php#L1177 and https://github.com/thirtybees/thirtybees/blob/1.0.x/classes/Cookie.php#L202

Not sure why it's designed this way. There are methods to do a "soft" logout as well, just removing customer credentials (https://github.com/thirtybees/thirtybees/blob/1.0.x/classes/Customer.php#L1197 and https://github.com/thirtybees/thirtybees/blob/1.0.x/classes/Cookie.php#L371), so it's apparently not a result of code writer laziness.

[Pilou]

@MockoB : yes, I tried with Firefox, Chrome and Edge.

@mauroagr : I always use the same link.

@Traumflug : I used to connect with a test customer account and I do not emptying the cookie.

As, for example, on Amazon, you add product to your cart and make the purchase another day.

[Pilou]

And you can see in Back Office, Customers, Carts, a lot of abandonned carts

https://i.imgur.com/wxmk9w2.jpg

[colorful-ant]

is your option preferences -> customers -> "Re-display cart at login - mod on ?

[Pilou]

Thank you very much colorful-ant, it was that ! :)

It was on YES in the Ps and moved to NO while migrated in Tb.

Thanks all and long life ThirtyBees !