Sending a message to a customer, is it possible?

[CoffeeGuy]

If the customer sends me a message, I can reply. But - what about if the customer DIDN'T send me a message. It seems that I can't send them one. Is there a way and I'm just missing it?

Thanks

[AndyC]

I just go to customer information double click on the email and it opens up in my default setup

[haylau]

You can also send a message from the order page

[CoffeeGuy]

AndyC, yeah, but that brings me into my default email client. I was hoping to have a professional email sent right from the store with my logo. Kind of like when I send a status update that their order has shipped. Is there anyway to do that?

Haylau, where on the order page? By clicking on the email address and opening into the default mail client or something else.

Thanks guys.

[haylau]

@coffeeguy

[datakick]

Don't forget to toggle Display to customer

[CoffeeGuy]

I need new glasses. I'm getting old. How in the heck did I miss that? I searched and searched!! :( I'm embarrassed.

Thanks guys.

[haylau]

@coffeeguy said in Sending a message to a customer, is it possible?:

:rollingonthefloorlaughing:

it comes to us all I am afraid

Actually that message system has lot of niggles. No formatting, no attachments, replies are not "on thread" but come to your normal email system (That is there is no "click here to reply" so customer can just reply direct to the email)