thirty bees Fatal error: no UTF-8 support. Please check your server configuration.

[Fabsca]

This is now the second time this happened. No access to the store or back office. After changing a price in the products, I got this error. This has nothing to do with the server as I have a second installed TB and that works fine. The first time it happened i just deleted everything and started from beginning. But now I am wondering if TB is stable or not; if it is a platform to go live? They do a great job and there is everything in TB to have a great base for a eCommerce store. But the most important thing is really a bug free and stable platform. I hope that somebody has an answer to this and its simple. Thank you in advance

[lesley]

Hmm, Do you know if your host supports utf for mysql? You might open a ticket with them and ask.

[led24ee]

I have never got error like this. And that's the reason why I don't believe it's TB caused error. What Your browser says ? Usually try to access to your server via FTP. I f this works, then You can find out what's wrong with server.

[lesley]

This is actually an error code that can present from mysql being throttled too. Instead of just saying mysql has gone away, or the connection limit has been reached, this error can show as well.

[Fabsca]

Thank you for your replies. Right after the error I closed the browser, deleted the history and tried to open the admin login and front store again. I got the same error. So I went and tried to open the admin login on my second installation I still have on the same server. There I was able to get in with no problem. So is this still pointing to the server? I hope it is...

[datakick]

If it's an intermittent problem, then it's most definitely mysql server connection limit issue, as @lesley said. Basically, your database server rejects another connection. The very first sql statement that is executed on every connection is setting the utf8 mode. When this sql statement is executed on closed connection it results in failure. The real / underlying issue is obscured by the no UTF-8 support error message.

This seems like a database misconfiguration. While it's not a bug in tb itself, the misleading error message should be fixed

[Fabsca]

Datakick, thank you for your explanation. So what can I do or what needs to be done from the server (or mysql) point of view to avoid this. Or is it a TB problem?

And you are right I tried to get into the admin login and front office and it worked. So it is an intermittent problem.

[musicmaster]

@fabsca said in thirty bees Fatal error: no UTF-8 support. Please check your server configuration.:

. Or is it a TB problem?

If you search the internet for "Fatal error: no UTF-8 support. Please check your server configuration" you will see that it is quite common with Prestashop too and has to do with server restrictions.

[lesley]

@Fabsca Basically you are exceeding the resources your hosting company is giving you, so you would need to either upgrade accounts or move to a different hosting company.

[Fabsca]

Lesley, thank you for the reply. Will upgrade the account and see whats happening.