How do I uninstall this crap?

[VERYANGRYUSER]

Somehow, during the install, there was a snag. The installer asked me to restart. In the process, IT changed the install directory.

Crazy thing overwrote the entire root directory on my customer's site.

Signed in as administrator, and could not find an uninstall option in the admin module so I'm having to rip it out manually. Removing all folders with a date of the install.

Thank goodness my customer has a good host for her site. I'm pretty sure that they can resurrect the site your software overwrote.

Your software should not change user options if it runs into a snag. Not happy at all --- in fact, VERY ANGRY!!!!!!

[datakick]

Let me explain how thirty bees installation works:

1. first, php files must make it into destination directory.
   • This can be done either by extracting thirtybees.zip file and uploading its content via ftp. This is the most common case.
   • Alternatively, this process can be automated by some third party tool (softacoulous, etc)
2. once php files are in destination directory, you just navigate to this directory using your browser, and start the installation process
3. installer only creates and populates database tables
4. done

Now, as you can see, during installation the responsibility of this *crap* software is only to populate tables. 

If you complain about your root directory being overwritten, then this must have happened during step #1. Depending on what installing option you chosed, there are only two conclusions:

1. if you uploaded content of zip file via ftp, then you must have fucked up, and uploaded to wrong destination. This is entirely your fault
2. if you used third party tool (softacoulous, etc), then this third party tool fucked up. And I repeat - third party tool. Not created or maintained by thirtybees.

 

 

[colorful-ant]

It's crazy what some people say.
I don't know yet if I'm sorry for that person.
Either this is SPAM or too stupid to read.
After the installation, the install folder should either be renamed, but as described and recommended in the process, it is best to delete the install folder.

I don't remember changing the entire root directory or anything else.

[colorful-ant]

42 minutes ago, VERYANGRYUSER said:

Signed in as administrator, and could not find an uninstall option in the admin module so I'm having to rip it out manually. Removing all folders with a date of the install.

Without deleting or renaming the installation directory, you cannot even log in as admin!

 

@led24ee

 

I don't know if @VERYANGRYUSER even needs that.
Why was the page overwritten? What kind of side do he mean by that?

It seems to me that an existing shop with a different shop system was simply installed with a new TB installation.

Very annoying when you do something like that and then just get angry.

I can't understand it any other way at the moment.
If I'm wrong, I'm sorry.


Why did he register here with such a name "VERYANGRYUSER"? Why didn't he choose a neutral and simple name?
At the next use he chooses e.g. the name "VERYANGRYUSER_2020-Corona" or something.

Edited August 18, 2020 by colorful-ant

[piet]

Reading all this I came to the conclusion that you should be angry, angry to yourself.

Testing something on a live server without any knowledge of the software is not the smartest thing to do.

Don't blame the software, blame yourself 😉

[led24ee]

I love post like this. These type posting, which contains zero byte useful info are always super useful.

[VERYANGRYUSER]

10 minutes ago, led24ee said:

I love post like this. These type posting, which contains zero byte useful info are always super useful.

I love folks who are so in love with a product that they can't see the faults. Nothing valuable to add, but have to be critical.

[VERYANGRYUSER]

1 minute ago, colorful-ant said:

It's crazy what some people say.
I don't know yet if I'm sorry for that person.
Either this is SPAM or too stupid to read.
After the installation, the install folder should either be renamed, but as described and recommended in the process, it is best to delete the install folder.

I don't remember changing the entire root directory or anything else.

Yes, some are crazy. If you're referring to me, that's your right.

It isn't spam, it is frustration. Still in the process of trying to remove all of this manually.

The install folder was "BU22", a subdirectory of the /public_html folder.

When install restarted, the software (not me) changed the install directory to the root of the /public_html/ folder . . . overwriting the entire site.

[led24ee]

Well, at least there is some useful info.

Usually there are something like 20 file and 20 directory in root. Do You need names of these ?

[VERYANGRYUSER]

34 minutes ago, colorful-ant said:

Without deleting or renaming the installation directory, you cannot even log in as admin!

 

@led24ee

 

I don't know if @VERYANGRYUSER even needs that.
Why was the page overwritten? What kind of side do he mean by that?

It seems to me that an existing shop with a different shop system was simply installed with a new TB installation.

Very annoying when you do something like that and then just get angry.

I can't understand it any other way at the moment.
If I'm wrong, I'm sorry.


Why did he register here with such a name "VERYANGRYUSER"? Why didn't he choose a neutral and simple name?
At the next use he chooses e.g. the name "VERYANGRYUSER_2020-Corona" or something.

You're funny colorful ant - and I do not mean that sarcastically. You made me chuckle with that last statement.  I'd buy you a drink if I could, but alas, the bars are closed.

I didn't get angry until I exhausted my patience looking for an uninstall option in the admin panel. Sometimes folks install items and then decide it doesn't suit them, so they uninstall the program/ap/etc. Most software has an uninstall option. Zencart did. When the customer wanted it gone, I simply uninstalled. Same with photo galleries,  bulletin boards, and other PHP software that has been installed over the years.

I went to the customer's control panel and used the "Softaculous" installation routine. When the 30 bees install said it had run into an error, and asked if I wanted to continue, it removed the subdirectory I had directed it to install to, unbeknown to me.

Angry has much to do with the expectation by the forum "zealots" that everyone who has a problem must have done something wrong. After most of a decade of forum administration for a software developer out of China I have seen it repeatedly. Most of the users were westerners, and it often got vicious.

I didn't do anything wrong, except that I trusted software NOT to change my input.

Very angry comes from the fact that there was no uninstall, the software completely overwrote my site and rewrote my .htaccess file. Would not have been a problem and I would not have been angry it the install directory had not been changed as noted previously, or more importantly, there had been an uninstall option in the administration portion of the program. Old people don't have much patience for things like that -- life's too short.

[Traumflug]

Likely a hoax. A professional (which he claims to be, "my customer") would try an installation elsewhere and look at the result before repeating it on a customer's host. And if she had actually used thirty bees, he'd know that there is no "admin module".

Regarding "module" I get the impression that some other shop software calls everything "module" and needs a custom written module for something as simple as selling printed t-shirts. Apparently an e-commerce software which leaves wishes open, as these guys start to appear here.

[Madbits]

[Too hateful, I just want to delete this comment]

Edited August 27, 2020 by Madbits

[colorful-ant]

@VERYANGRYUSER

 

On 8/19/2020 at 2:45 AM, VERYANGRYUSER said:

You're funny colorful ant .....

thanks - yeah, sometimes i'm funny.

 

On 8/19/2020 at 2:45 AM, VERYANGRYUSER said:

or things like that -- life's too short.

- life is too short. - >> It depends on how you divide it up.

 

On 8/19/2020 at 2:45 AM, VERYANGRYUSER said:

Old people don't have much patience for things like that -- li

In my experience, older people have so far been more patient than younger people.

 

On 8/19/2020 at 6:14 AM, VERYANGRYUSER said:

In all, a little over an hour and a half wasted time.

 

- I better not write the rest of what I think.


Overall, you seem to be a perfect webmaster / programmer / server specialist.
However, I would NEVER use your services.

[VERYANGRYUSER]

1 hour ago, Traumflug said:

Likely a hoax. A professional (which he claims to be, "my customer") would try an installation elsewhere and look at the result before repeating it on a customer's host. And if she had actually used thirty bees, he'd know that there is no "admin module".

Regarding "module" I get the impression that some other shop software calls everything "module" and needs a custom written module for something as simple as selling printed t-shirts. Apparently an e-commerce software which leaves wishes open, as these guys start to appear here.

Not nearly as nice.

1. No, I'm not a hoax. Real person who (as evidenced by the problems I had this evening) makes mistakes in judgment.

2. When customer says "I want to try such and such . . ." well,, I have to install for them to try. Customer is always right, even if what they want isn't right.

3. Administrator login goes to "Dashboard" (Oh my! He said module and thus used the wrong nomenclature!!! The sky is falling!!! LOL!) which has "Preferences", "Administration>Preferences" as well as "Advanced Parameters", so wouldn't that make it the Administrator panel?

4. Anywho, it's gone. Ripped it out by the "gonads" (Just a play on words. I know it doesn't really have gonads, so don't get your knickers in a twist junior.) removing every folder dated 08/18/2020 as well as every file that did not belong to her website (oh, and rewriting the .htaccess file correctly). Then I decided to just re publish the site in whole. 

In all, a little over an hour and a half wasted time.

.

 

[VERYANGRYUSER]

Kinda like the installation of the shopping cart?