migration Giving error on migrating prestashop website to 30 Bees.

[Dev]

Hello,
I am using prestashop version 1.7.1.17 and I want to migrate my website to 30 bees platform.  
I have followed all the process and get to the migration process but after sometimes It gives error.
 [Ajax / Server Error for action backupFiles] textStatus: "error " errorThrown:" " jqXHR: "

Can anyone help me with this why it is showing me like this?
 

[lesley]

That version of PrestaShop is not supported by the module. 

[yaniv14]

1.6.1.17 should be compatible.

[lesley]

Oh, I missed the screenshots, I just saw where he posted 1.7.17. You are right. 

[nickz]

38 minutes ago, lesley said:

Oh, I missed the screenshots,

Don't we love details 😉

[Mediacom87]

Hi,

If you want to succeed in an upgrade or a migration it is imperative to never use internal backup options because they are never reliable and consume too many resources especially if you have a large catalog.

It is preferable to make your own backups of which you control the restorations.

Then launch the migration by deactivating the backup.

[the.rampage.rado]

And for further security make two backups - one from your hosting and one by FTP. Also make 2 backups of your original DB.