Paid Support?

[bhtoys]

While I've made no changes to my site, and my hosting company claims they've made no changes, I have some site errors that I've become stumped on how to fix.

- Can not use Freindly URLS : I get blank camera photos when I do. 
- Can no longer upload images that are large. Seems anything over 400kb won't upload. 
- The "DUPLICATE URLS" link in the admin section now takes me to a 404
- I can't use core updater. (Please update core updater module) - I have no clue how to do this, I updated it in the Module section, and now I get a blank scfreen in the Core Updater section.
- When I try to do a DB backup, I get the error below. And a file that's only half of my past backups. 

 

ThirtyBeesException

Allowed memory size of 33554432 bytes exhausted (tried to allocate 9980256 bytes)

in file classes/db/DbPDO.php at line 158

Source file: classes/db/DbPDO.php

139:     */
140:    public function disconnect()
141:    {
142:        unset($this->link);
143:    }
144:
145:    /**
146:     * Executes an SQL statement, returning a result set as a PDOStatement object or true/false.
147:     *
148:     * @see DbCore::_query()
149:     * @param string $sql
150:     *
151:     * @return PDOStatement
152:     *
153:     * @since 1.0.0
154:     * @version 1.0.0 Initial version
155:     */
156:    protected function _query($sql)
157:    {
158:        return $this->link->query($sql);
159:    }
160:
161:    /**
162:     * Returns the next row from the result set.
163:     *
164:     * @see DbCore::nextRow()
165:     * @param bool $result
166:     *
167:     * @return array|false|null
168:     *

Stack trace

1. classes/db/DbPDO.php:158 source Fatal error()

 

That's all I've found in the last week, and I've spent hours every day attempting to fix something that won't fix. 
So I'm wondering, is there a paid support for Thirty Bees? Or is it always self-help motivated. 

Thanks. 

 

Edited March 26, 2022 by bhtoys

[AndyC]

Are you able to download the error & decrypt under

• Advanced Parameters
• Logs

at the bottom of the page..

Or is that the decrypted message

 

Edited March 26, 2022 by AndyC

[bhtoys]

1 hour ago, AndyC said:

Are you able to download the error & decrypt under

• Advanced Parameters
• Logs

at the bottom of the page..

Or is that the decrypted message

 

The only items listed there is my activity... doesn't mention any errors, just Product Deleted, Added, etc. 

[haylau]

Paid support: https://store.thirtybees.com/support

 

 

[yaniv14]

based on the error log you need to increase you php memory limit

[bhtoys]

9 hours ago, yaniv14 said:

based on the error log you need to increase you php memory limit

Thanks!

Did that, now only these problems exist: 

- Can not use Freindly URLS : I get blank camera photos when I do. 
- Can no longer upload images that are large. Seems anything over 400kb won't upload.

- I can't use core updater. When I tried to update, I now get a blank error page. 

[yaniv14]

regarding image uploads you can check also php configuration "upload_max_filesize".

in order for friendly urls to work you will need to have your webserver support it. in your case you are using Lightspeed so i believe it should be similar to apache and allow usage of htaccess file. but if I remember i was in discussion in a similar topic few years ago and it was not working because the shop was not on the root folder but instead was inside a folder, like in your case "/store/.

regarding the core update not working, i can't help much. maybe @datakick can help... but I guess upgrading to latest stable version or even bleeding edge can help.

[zen]

What kind of hosting company and service do you rent actually in order to make TB run ?