Impossible to add items to the cart

[movieseals]

Hello again!

 

For the past three weeks, customers are unable to add anything to the cart.  I tried disabling all overrrides and non-TB modules to see where the issue lies but the best I get in Debugmode is this:

Impossible to add the product to the cart.<br/>textStatus: 'parsererror'<br/>errorThrown: 'SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data'<br/>responseText:<br/>

[wakabayashi]

I guess, you have tested some stuff and have an old file on the server. Is this possible?

If yes. I could imagine, that you have something like

echo $variable or print_r($variable)

 

[movieseals]

Thank you for your answer.  I did some tests, mostly related to modules, but I tried them on a demo site.  Once I was sure they worked, I installed them on the live site.

I did not touch the JSON files to my knowledge.  Where would I find those?

[datakick]

Your server respond with 301 REDIRECT for 'add to cart' POST request 🤦‍♂️

and ask your browser to fetch page to https://<domain>/en/?rand=<rand>

Browser do exactly that, and perform GET request for that page

Now, this is GET request without original POST parameters, so nothing is added to the cart.

[movieseals]

On 3/17/2023 at 3:53 AM, datakick said:

Your server respond with 301 REDIRECT for 'add to cart' POST request 🤦‍♂️

and ask your browser to fetch page to https://<domain>/en/?rand=<rand>

Browser do exactly that, and perform GET request for that page

Now, this is GET request without original POST parameters, so nothing is added to the cart.

OK.  So how do I fix that?  What might be causing it?

[musicmaster]

16 hours ago, movieseals said:

OK.  So how do I fix that?  What might be causing it?

Something is wrong with your SSL.

Test your site at https://www.whynopadlock.com/

 

 

[movieseals]

You probably caught it while it was renewing.  Just checked and everything is fine: https://www.whynopadlock.com/results/b6467bb6-d31e-4837-9104-5dc0cc4ca4b6

The padlock is working even when there was cart issues.

[datakick]

On 3/25/2023 at 7:58 PM, movieseals said:

OK.  So how do I fix that?  What might be causing it?

You have to investigate. We don't know what your server stack looks like. It could be misconfiguration of any component, really - cloudflare, nginx, proxy server, cache server, apache, php-fpm, or even application issue (some thirty bees module). I don't think this is core issue, as nobody else is affected.

[musicmaster]

On 3/26/2023 at 11:40 PM, movieseals said:

You probably caught it while it was renewing.  Just checked and everything is fine: https://www.whynopadlock.com/results/b6467bb6-d31e-4837-9104-5dc0cc4ca4b6

The padlock is working even when there was cart issues.

Your SSL problems are still there. https://librairiezbookstore.com works but https://www.librairiezbookstore.com gives an error.

Also when I am on the checkout page (https://librairiezbookstore.com/en/quick-order) and I open the browser console I see several errors.