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Updated to 1.0.3 & Now I'm Getting 500 Internal Server Error


ajensen27

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Updated to 1.0.3 from 1.0.1 and now I'm getting a 500 internal server error on every page except if I go to my site with the live configurator. Am I missing something?

Also, when I was using the updater module, I chose to backup my files the first time but it said it had 1,700,000 files to backup. After about a half hour it got down to around 1,500,000 but then I just exited out. I then ran the updater without backing up my files and it finished fine within a few minutes.

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Yeah, the updater/backup/rollback is sorely missed :(

It worked great a few months ago, hoping it returns.

If you check your cpanel admin>autoupgrade>backup folder you might find the backup there if you let it run long enough.

I let mine run over night and even though the updater was still running next morning after I killed it there was a backup.

Never checked if it was complete but it was there.

You might want to check folder permissions for the 500 error, some hosts are stricter on those settings.

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Yeah I never seem to know how to find it, even in SSH. I've found the folder before but the log is always empty. I've then brought this up to my server management company and they never seem to be able to fix it. I'll try again when I have some time.

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It's probably just something I don't have setup properly. It's an unmanaged VPS that I've had for almost 4 or 5 years with no issues. Their website is https://ioflare.com/ and the response time on tickets from the owner is exceptional.

But I started using this server management company platinumservermanagement.com to monitor my servers for downtime, etc so I will see if they can figure out the log issue for me.

Will provide an update once I have one.

Thanks!

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[Fri Aug 18 12:29:15 2017] [error] [client 76.184.224.105] FastCGI: incomplete headers (0 bytes) received from server "/dev/shm/foxmicro-php.fcgi", referer: https://domain.com/thirtybees/admin/index.php?controller=AdminModules&token=7ffdd76ae0df3d4308d37365f61c7b8d&configure=tbupdater&tabmodule=administration&modulename=tbupdater&putUnderMaintenance

I got an internal server error as well right at the start of the upgrade, but luckily it went away and I haven't had any problems yet. However, I get a lot of these messages on line 52, 47, and 39.

[18-Aug-2017 14:02:34 US/Central] PHP Notice: Trying to get property of non-object in /.../thirtybees/cache/smarty/compile/6a/af/2d/6aaf2de8c8ae9fc866c5c0806f35e631e96c9b7b.file.tree_header.tpl.php on line 52

[18-Aug-2017 12:46:50 US/Central] PHP Notice: Undefined index: baseurl in /.../thirtybees/cache/smarty/compile/6a/af/2d/6aaf2de8c8ae9fc866c5c0806f35e631e96c9b7b.file.treeheader.tpl.php on line 39

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So the owner of my hosting provider looked at this for me and here's what he said:

"It has to be an issue in the script and it's not reporting errors properly. I've installed all required modules, updated quite a bit of your software/server packages, optimized everything, and made sure the php configuration was compatible with the script as per https://docs.thirtybees.com/installation/

All I recommend at this point is try a new installation or restore the old."

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Hi I have had this problem (Internal Server error 500) using 1.0.2 since launcing on a2 hosting, using cloudlinux. @lesley had a look at it once and couldn't recreate the problem I find it can be intermitent. This is the error I got: Cannot allocate memory: couldn\'t create child process: /opt/suphp/sbin/suphp This is a link that discusses the problem.https://www.cloudlinux.com/forum/forum11/topic442 I hope this info can help someone track the problem. Cheers

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@mdekker said in Updated to 1.0.3 & Now I'm Getting 500 Internal Server Error:

Here is something you can do to isolate the problem.

This simple json file contains all the changes that the patch applies: https://api.thirtybees.com/updates/packs/thirtybees-file-actions-v1.0.3.json

You can grab these files from a 1.0.2 zip and copy them to your server one by one, basically manually reverting it and see if that solves the problem, if not it must be something else. In case that does solve the problem could you share the exact file with us?

Tried this and still got the 500 internal server error every time.

How can I reinstall TB without deleting my database or overriding the data?

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Nothing is showing in my logs as stated above from my hosting provider ""It has to be an issue in the script and it’s not reporting errors properly. I’ve installed all required modules, updated quite a bit of your software/server packages, optimized everything, and made sure the php configuration was compatible with the script as per https://docs.thirtybees.com/installation/ "

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