Order status: No email to customer, but email still being sent

[30knees]

I have an order status with the following settings:

According to my understanding, the customer should not receive an email when the order status is changed to this status. But, an email is being sent.

Am I doing something wrong or is there a bug somewhere?

[yaniv14]

Based on what you posted an email is not suppose to be sent to the client. But maybe because you set the status to "order shipped" or "order paid" than one of those statuses submit the email

[30knees]

Is an email perhaps automatically generated when one adds a shipment tracking number?

[alwayspaws]

@30knees said in Order status: No email to customer, but email still being sent:

Is an email perhaps automatically generated when one adds a shipment tracking number?

I want to know this, too, please.

[vzex]

Perfect timing!

I'm trying to add USPS tracking to customers account but don't want to slam them with too many emails.

Currently I have USPS send customer tracking info separate from TB but want to update orders to "shipped" adding the tracking info to the customers account.

Can that be done from BO without sending email?

Think I had a PS ninja module to access customer account to do this but can't find it.

[30knees]

Yes, adding the tracking number does generate an email. How can I stop this?

[yaniv14]

I've just look briefly on the code and it seems that the email in going out when you update the tracking number no matter what.

[wakabayashi]

Yes I can confirm, that an e-mail is sent, when you add the tracking number. We use this feature :) love it :yum:

[alwayspaws]

@wakabayashi said in Order status: No email to customer, but email still being sent:

Yes I can confirm, that an e-mail is sent, when you add the tracking number. We use this feature :) love it

It's exactly what I want also.

[30knees]

I think it should be optional - like so much in shops! It always annoys me when such things are forced upon users without a choice.

Some scenarios:

1. You're working with a third party service like Amazon that will send out its own emails. You don't want to spam your customers.
2. You generate the tracking numbers in advance and feed them already into the system, but don't want to mark the order as shipped because they won't be scanned by the carrier for another day or two.
3. You want to change different orders to different types of order shipped statuses, eg customised on the carrier. You don't want to spam your customers because you add the tracking number and then 5 seconds later change the order to the shipped status.

So...is there any way to turn this "feature" off?

[wakabayashi]

Dirty try: delete all email templates or rename them. I think the tmeplate is intransit.html and intransit.txt

PS: I agree that this should be optional...

[wakabayashi]

The cleaner way would be to change AdminOrdersController.php around line 495...

[30knees]

Thanks, but unfortunately I wasn't able to figure it out. I'll post this as a job.

[dosbiner]

@30knees said in Order status: No email to customer, but email still being sent:

Thanks, but unfortunately I wasn't able to figure it out. I'll post this as a job.

hi, did you solve this?

--- edited --- I just find this topic, will try this tips https://forum.thirtybees.com/topic/1382/disable-in_transit-email

[30knees]

Nope, wasn't able to solve it. I'll also try the tip.

[dosbiner]

@30knees I can confirm @wakabayashi post does the trick, thank you