zimmer-media Posted November 7, 2017 Share Posted November 7, 2017 For a few days I did not have any orders via Paypal in a shop. Now I have two orders where errors in VAT and shipping costs via Paypal appear. The calculation in the shop itself looks ok. The list shows the Paypal is faulty. case 1 - with calculation of VAT ok - Wrong shipping costs 6.50 € instead of 15.00 € shop Paypal -______________________________________________________________ - Case 2 - VAT should not be calculated - Shipping costs Paypal again charged € 6.50 instead of € 25.00 shop paypal warenwert - products versanskosten - shipping costs steuer - tax gesamt/zahlung - paypment Link to comment Share on other sites More sharing options...
zimmer-media Posted November 7, 2017 Author Share Posted November 7, 2017 @mdekker - adresses is the same delivery and invoice adress at shop and the same on paypal - express checkout is not active Link to comment Share on other sites More sharing options...
zimmer-media Posted November 7, 2017 Author Share Posted November 7, 2017 shipping cost 6,50 € only in germany - other countrys from 11,50€ ..... Link to comment Share on other sites More sharing options...
zimmer-media Posted November 7, 2017 Author Share Posted November 7, 2017 Not really, where do I find that again? Link to comment Share on other sites More sharing options...
zimmer-media Posted November 7, 2017 Author Share Posted November 7, 2017 last paypal payment 02-11-2017 all ok shop paypal Link to comment Share on other sites More sharing options...
zimmer-media Posted November 7, 2017 Author Share Posted November 7, 2017 geoip is not active Link to comment Share on other sites More sharing options...
zimmer-media Posted November 23, 2017 Author Share Posted November 23, 2017 @mdekker said in paypal modul problem ?: Strange, can you check if you have the option to change your delivery address during the PayPal checkout? Your web profile should tell PayPal it's not possible, but it might get ignored by PayPal. Sorry - I was out of action for a long time. If I use an order via Paypal, I can apparently change the delivery address via Paypal. But customer have the same adress at store and via paypal. Link to comment Share on other sites More sharing options...
zimmer-media Posted November 23, 2017 Author Share Posted November 23, 2017 @mdekker said in paypal modul problem ?: Got it, I think. For some reason customers can override the address, causing it to validate the order with the wrong shipping costs. In order to solve this we have to adjust the checkout flow of the PayPal module. If the shipping costs are incorrect it will have to show a 5th confirmation step where the customer has to accept the changed shipping costs because of the address change. This will work for most stores, but we'll have to double-check if this complies with EU regulation. I think it should be fine, because the customer makes a few last-minute changes at the very end, but we have to be 100% certain the customer actually did change anything. Are you using the advanced EU checkout as well? i use aeuc modul and opc cart Link to comment Share on other sites More sharing options...
zimmer-media Posted November 23, 2017 Author Share Posted November 23, 2017 Now for the second time I have the case in all my shops that Paypal does not work. When I generate a new SECRET key, it works again. Does it have to be this way or am I doing something wrong? As error message appears: Error (s) occurred 1. The requested experience profile ID was not found Link to comment Share on other sites More sharing options...
zimmer-media Posted November 23, 2017 Author Share Posted November 23, 2017 Next question: I use the statistics module "Tracking visits" and I noticed last night in one of my shops that a customer has tried to order via express checkout, although this feature is disabled. EDIT: Is it possible that the shop automatically changed to Express Checkout when the key stops working? Link to comment Share on other sites More sharing options...
SLiCK_303 Posted November 23, 2017 Share Posted November 23, 2017 @zimmer-media said in paypal modul problem ?: Error (s) occurred 1. The requested experience profile ID was not found Same thing happened to me the other day. I went to configure the module, didnt change anything, hit save, and the problem went away. Dunno what thats all about.... Link to comment Share on other sites More sharing options...
zimmer-media Posted November 23, 2017 Author Share Posted November 23, 2017 @slick_303 thanks for your info. I think I'm a bit frustrated now. After less than 3 hours, the same problem again in all shops. Link to comment Share on other sites More sharing options...
30knees Posted October 23, 2018 Share Posted October 23, 2018 @mdekker said in paypal modul problem ?: Got it, I think. For some reason customers can override the address, causing it to validate the order with the wrong shipping costs. In order to solve this we have to adjust the checkout flow of the PayPal module. If the shipping costs are incorrect it will have to show a 5th confirmation step where the customer has to accept the changed shipping costs because of the address change. This will work for most stores, but we'll have to double-check if this complies with EU regulation. I think it should be fine, because the customer makes a few last-minute changes at the very end, but we have to be 100% certain the customer actually did change anything. Are you using the advanced EU checkout as well? Has this been addressed? It looks like it's happened to me, too. It looks like the customer has a PayPal address in one country (with shipping costs) and an address in another country (without shipping costs). The customer was able to get an order without any shipping costs, even though some should have been calculated. Link to comment Share on other sites More sharing options...
lesley Posted October 23, 2018 Share Posted October 23, 2018 This really cannot be addressed, this is the downfall of using paypal express. Link to comment Share on other sites More sharing options...
30knees Posted October 23, 2018 Share Posted October 23, 2018 But I don't have Express checkout enabled. It's disabled. But the customer was still able to use Paypal express. Link to comment Share on other sites More sharing options...
lesley Posted October 23, 2018 Share Posted October 23, 2018 Strange, Are you able to replicate it if you try? Link to comment Share on other sites More sharing options...
30knees Posted October 23, 2018 Share Posted October 23, 2018 @lesley It turns out that PayPal charged the shipping costs, even though they aren't displayed in the shop. The customer didn't change any addresses during the checkout process. Link to comment Share on other sites More sharing options...
30knees Posted October 24, 2018 Share Posted October 24, 2018 And within PayPal the numbers also don't add up. So I think it's more a PayPal problem. Also, PayPal thinks the delivery is going to one country even though it's going to another country. I contacted PayPal and will report what they say. Link to comment Share on other sites More sharing options...
30knees Posted October 27, 2018 Share Posted October 27, 2018 I had PayPal look into it. They said the shop first triggered with shipping costs and then without. That's why it shows a higher initial authorization than what was actually eventually deducted from the customer's account. They said they only follow the instructions the shop gives them. Is there anything specific I can ask them to help troubleshoot? Link to comment Share on other sites More sharing options...
cprats Posted December 23, 2018 Share Posted December 23, 2018 @slick_303, CC @lesley, @zimmer-media : I've just had the same problem. Yesterday I migrated another store to ThirtyBees and I enabled its native PayPal module, and today I've found PayPal problems in both stores, the one I migrated some moths ago and the one I migrated yesterday. I got this same message, "The requested experience profile ID was not found". It may be a PayPal problem: I created another Client ID for the new store and maybe developer.paypal had an issue having two different APIs for two different stores in the same PayPal account. After the first problem, I've went to the first store's PayPal module and I've clicked save button without changing anything and it worked again. Then, I've uninstalled thirtybees PayPal module from the second store, I've deleted the new store PayPal API in developers.paypal and I've uploaded Prestashop's PayPal module, and it worked fine again in both stores. Link to comment Share on other sites More sharing options...
lesley Posted December 23, 2018 Share Posted December 23, 2018 That issue is because of things on paypals side. I had it the other day as well. Link to comment Share on other sites More sharing options...
SLiCK_303 Posted December 23, 2018 Share Posted December 23, 2018 I've noticed that you cant have two sites with the same Paypal info in it, it screws with things. So you if you more that one site that your testing paypal with, and they are using the same credentials, that's the problem. Link to comment Share on other sites More sharing options...
rand0m Posted November 25, 2019 Share Posted November 25, 2019 I have exactly the same problem and I can't get it to work. If I create a new paypal app with a different client ID and secret only one of the two sites work, and the same goes for using same credentials on both sites. Is the only solution to create a seperate account? Link to comment Share on other sites More sharing options...
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