led24ee Posted January 13, 2020 Share Posted January 13, 2020 I need help. I lost all carriers in my shop. They are present and set up, but in check out there is constantly "No carriers available". And I can't figure out what is the reason why they are present, but are useless. Link to comment Share on other sites More sharing options...
0 x97wehner Posted January 13, 2020 Share Posted January 13, 2020 I've had similar happen before. Had to go find carriers in the database and switch them to active or inactive. Link to comment Share on other sites More sharing options...
0 led24ee Posted January 13, 2020 Author Share Posted January 13, 2020 This doesn't help. Tried this before. I can make changes in carrier section, add, delete, make changes in weight, measures, etc, but in FO there is always no carrier available. Link to comment Share on other sites More sharing options...
0 colorful-ant Posted January 13, 2020 Share Posted January 13, 2020 24 minutes ago, led24ee said: This doesn't help. Tried this before. I can make changes in carrier section, add, delete, make changes in weight, measures, etc, but in FO there is always no carrier available. settings under module/paymentoptions ok? Link to comment Share on other sites More sharing options...
0 led24ee Posted January 13, 2020 Author Share Posted January 13, 2020 I can change name, length, weight, etc in carrier section for each carrier. They are also bounded with products, with clients, with zones, with warehouses. Still nothing. Link to comment Share on other sites More sharing options...
0 colorful-ant Posted January 13, 2020 Share Posted January 13, 2020 Link to comment Share on other sites More sharing options...
0 led24ee Posted January 13, 2020 Author Share Posted January 13, 2020 I rechecked, this doesn't help. Link to comment Share on other sites More sharing options...
0 led24ee Posted January 13, 2020 Author Share Posted January 13, 2020 If I look in SQL table "carrier" then I see many of them. There is carrier name, weight, depth, tracking page etc. If I look SQL table "warehouse_carrier" then i suppose there are carriers which is active. But both table have also column "carrier_id" and they don't match. So if in table "carrier" is active carrier with id 4, then this is not in table "warehouse_carrier". Is this normal ? Link to comment Share on other sites More sharing options...
0 DRMasterChief Posted January 13, 2020 Share Posted January 13, 2020 OT: just a short question to @led24ee : it seems you have a lot of problems, i think this is caused by a Theme, not by thirtybees, is it ? Link to comment Share on other sites More sharing options...
0 led24ee Posted January 14, 2020 Author Share Posted January 14, 2020 It's Niara with no changes. Link to comment Share on other sites More sharing options...
0 yaniv14 Posted January 14, 2020 Share Posted January 14, 2020 are u using any module for checkout? Link to comment Share on other sites More sharing options...
0 led24ee Posted January 14, 2020 Author Share Posted January 14, 2020 Well, finally I removed them all. And then I set up new carrier without any limit. I gave this carrier access to all (all categories, all warehouses, all customer groups, all countries) and still NO carrier. I'm not sure anymore will I continue with TB. If this can be my mistake (whatever I'm doing wrong) or not but this is really frustrating. Link to comment Share on other sites More sharing options...
0 wakabayashi Posted January 14, 2020 Share Posted January 14, 2020 3 minutes ago, led24ee said: Well, finally I removed them all. And then I set up new carrier without any limit. I gave this carrier access to all (all categories, all warehouses, all customer groups, all countries) and still NO carrier. I'm not sure anymore will I continue with TB. If this can be my mistake (whatever I'm doing wrong) or not but this is really frustrating. Oh I have seen multiple guys giving up prestashop because of carrier setup. I have you tried to disable all overrides & external modules int the settings? This is quite useful to understand the issue. Link to comment Share on other sites More sharing options...
0 wakabayashi Posted January 14, 2020 Share Posted January 14, 2020 Ah wait, you are using ASM aren't you? We have had some strange issue somewhere too. I can't remember exactly right now what it was... Link to comment Share on other sites More sharing options...
0 led24ee Posted January 14, 2020 Author Share Posted January 14, 2020 (edited) Well. At least on carrier is back when ASM is disabled. I go thru all the steps to find out why there is only one carrier back and not all of them. Looks like the sun is shining again (yes, yes, it is almost midnight here) And now all looks good. So at the moment Advanced Stock Management didn't know exactly what he was supposed to do. Edited January 14, 2020 by led24ee 1 Link to comment Share on other sites More sharing options...
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led24ee
I need help. I lost all carriers in my shop. They are present and set up, but in check out there is constantly "No carriers available". And I can't figure out what is the reason why they are present, but are useless.
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