Panic attack - my site crashed! PLEASE!!

[CoffeeGuy]

All I did was edit a category.... 

After saving it, that category disappeared! Cannot be found! I went to my website and all I get is a 500 server error.

I cannot change that category back the way it was. Now my site is down.

PLEASE HELP! ASAP. 😞 😞

[led24ee]

This error500 is in BO or FO or both ?

[AndyC]

Have you not accidentally disabled it , ie turned it off , or changed the seo

Can you not restore from your host site..

[Crafter]

You can probably still log in to your backend (hopefully)

if you can, log in and go to Menu >> Advanced Parameters => Performance

On that page, enable debug.

Then reload your frontend

You should see the error that is being encountered.

Post whatever is relevant here.

 

 

[zen]

13 hours ago, CoffeeGuy said:

All I did was edit a category.... 

After saving it, that category disappeared! Cannot be found! I went to my website and all I get is a 500 server error.

I cannot change that category back the way it was. Now my site is down.

PLEASE HELP! ASAP. 😞 😞

You can do what Crafter told you > turn debug on, you can also pm me if you want I can take a closed look, Hope you have ftp access at least to your website,

Best Regards

[DKO]

Try to rebuild the layered filter (edit it, and save).

[CoffeeGuy]

16 hours ago, led24ee said:

This error500 is in BO or FO or both ?

It was just on the main website. I was still able to access back office, but that category was completely gone so there was no way to bring it back. I had to do a complete restore (from 2 weeks ago 😞 )

[CoffeeGuy]

I was losing sales. I had to restore a backup (but it was from Dec. 26th). All good now, but I am saving this thread incase it happens again. Any idea what happened?

Thanks for your help everyone!

[datakick]

Did you enabled debug mode, as @zen suggested? That would have give you some error code, and we could give you ideas.

[CoffeeGuy]

Well, it's already up and running because of the restore, but I am saving this post incase it happens again. It's already bookmarked 🙂

THANKS!!

[led24ee]

Well, for You this is good, but for other this is pretty useless until there is more info what was reason and how to avoid this situation.

[CoffeeGuy]

If I can help now, I will.... is there any way for me to pull the log at this point? Wait, probably not since it was restored. 😞