Loyalty points - available in one language but not the other

[30knees]

I'm using the module "Customer loyalty and rewards v2.0.0 - by thirty bees". In one language, German, the loyalty points are shown on the product page. In the other language, English, they aren't and the customer is shown "No reward points for this product."

Does anyone have an idea why this could be and how to fix it?

[30knees]

No, I have all cache turned off.

[30knees]

Also, I can see that in both German and English it shows a different (higher) amount of points first, but then it switches to the correct amount in German and it shows the no reward message in English.

[30knees]

Can anybody else reproduce this?

[zimmer-media]

@30knees @mdekker

yes i have the same problem - i can see the loyality points in german, french and russia, but show no points with the english site

[zimmer-media]

example https://ladydee-yarn.com/en/4-ply-yarn/spirit-of-india-quartz-outside

[lesley]

I see the loyalty points in english.

[zimmer-media]

@lesley i can not see - tested with 2 shops and with firefox, chrome, ie and android

[lesley]

This is what I see, https://www.screencast.com/t/dYc248th Is it not correct?

[zimmer-media]

@lesley no loyaltity points - in german, french and russia i can see the points correct - english no points - its bad for my english customers without this points

[lesley]

opps I was looking in the wrong area. does debug mode give any clues?

[zimmer-media]

@lesley debug-mode is now on - but no clues

I am also looking for the possibility to remove the left column on the product page. If I try this over the known options, then the left column is also in the category away. But exactly in the categories I need this left column.

[lesley]

Can you try this commit and see if it fixes your issue, https://github.com/thirtybees/community-theme-default/commit/5c0a26695e541f4bac0051851e501e53d640f2d1 This is in the community theme, not the module.

[zimmer-media]

tttttt

[lesley]

What is the file location for that file?

[zimmer-media]

@lesley i send you pm

[vzex]

I'm getting the same with Panda

Reward points were most definitely there earlier shown in cart before I cleared cache to try and resolve a category image not updating. Just checked and now my items have no rewards.

Checked firefox chrome safari

Reset module, reloaded page, the reward points appear for a second then are replaced with the "no reward points for this product"

Uninstall/install same results, something forces the reward to quickly be replaced with no reward text

[lesley]

The fix I posted fixed the issue, but it was related to the community theme. You can either try that fix or let the developer of the theme know about the issue.

[vzex]

Thanks for clarifying @lesley

Works for panda as well but not for the layout :( same category products and featured products are all in a long line now.

Still waiting to hear back from him on another issue. Weekend I guess.

Is there supposed to be a page that explains loyalty rewards to the customer?

Not finding anything in sitemap or does it show up under their account like the referral program? Haven't added payment module yet to check.

[lesley]

There is not a page that explains it. You can make a CMS page to tell about it though.

[vzex]

Perfect, thanks.

[30knees]

@vzex Were you able to fix it for Panda, by the way? If so, how did you fix it? :)

[30knees]

I'm not sure if this is what you mean. I get the following:

product.js:177 [Violation] Added non-passive event listener to a scroll-blocking 'touchmove' event. Consider marking event handler as 'passive' to make the page more responsive. See https://www.chromestatus.com/feature/5745543795965952

[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

jquery-1.11.0.min.js:4 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

[Violation] Added synchronous DOM mutation listener to a 'DOMNodeInserted' event. Consider using MutationObserver to make the page more responsive.

[SLiCK_303]

nice! Thanx for the update!