Country mismatch: Spanish customers select the wrong country (eg Germany) - any fix?

[30knees]

I've noticed a couple of times now that customers from Spain mistakenly select Germany as the country (Germany is where the shop is based). This impacts the shipping price, the rate, and requires a manual correction of the address.

I'm hoping this isn't some shipping fee scam but just a mistake by the customer. Is there any way to prevent this mismatch?

Edited April 29 by 30knees

[the.rampage.rado]

Make them 'virtual' product for the difference and make them pay for it. There's no way to lock the country if you offer international delivery.

[x97wehner]

If they give you the incorrect shipping address, there is not much to do except have them pay the difference, or cancel and refund and let them reorder correctly.

[DRMasterChief]

Yes, that does happen from time to time and in some countries I'm not sure if they didn't try to do it on purpose...

[30knees]

Perhaps the only way to minimise this would be to use some address verification / autocomplete system, at the very least for the postal code and city. Shouldn't be too difficult to implement, I'm assuming. Any thoughts on the solution?

Edited April 30 by 30knees

[Yabber]

I have removed insertion of default country in the Country field.
All these auto fillers only cause errors in shop, customer should choose the Country himself.

[30knees]

1 hour ago, Yabber said:

I have removed insertion of default country in the Country field.

Good solution. How did you do that? 

[Yabber]

1 hour ago, 30knees said:

Good solution. How did you do that? 

Sample modification of order-opc-new-account.tpl template:

[30knees]

If people still choose the wrong country we know it's on purpose.

[Yabber]

The names of the countries should be translated into all the languages we have in the store so that there are no misunderstandings with customers.
In PS 8 they added a useful option - automatic translation of country names using CLDR. In thirtybees, unfortunately, there is no such thing and you have to translate manually.

[DRMasterChief]

Thanks for this!   People sometimes choose (in our actual shopsystem, not tb)  Swasiland for Switzerland  🙂