500 Server Error on several parts o the Back Office [Solved]

[RaptorX]

I just opened an Issue on Github found here: Issue #378

I want to verify if this is a problem or just a configuration issue... anybody else experiencing the same?

Im hosting on a 1and1.com server.

[datakick]

I guess the error_log path is incorrect. You definitely do not have rights to write to server's root directory. It should look like this: /homepages/31/d658016058/htdocs/php-errors.log, or subdirectory with write access

[hfxracing]

Ok I found in there the correct PATH to the files created the php.ini and uploaded to the root where all the other site files are. Still not doing anything that I see. I like that your trying to help but this one might be above my pay grade

[hfxracing]

[16-Aug-2018 19:43:13 Canada/Atlantic] PHP Warning: readfile(/homepages/31/d658016058/htdocs/img/favicon1.ico): failed to open stream: No such file or directory in /homepages/31/d658016058/htdocs/controllers/front/FaviconController.php on line 69 [16-Aug-2018 19:43:20 Canada/Atlantic] PHP Warning: readfile(/homepages/31/d658016058/htdocs/img/favicon1.ico): failed to open stream: No such file or directory in /homepages/31/d658016058/htdocs/controllers/front/FaviconController.php on line 69 [16-Aug-2018 19:43:26 Canada/Atlantic] PHP Warning: readfile(/homepages/31/d658016058/htdocs/img/favicon_1.ico): failed to open stream: No such file or directory in /homepages/31/d658016058/htdocs/controllers/front/FaviconController.php on line 69

[doclucas]

These errors do not seem to be the cause of your error 500. The issue could be http-server (usually Apache) or sql server (usually MySQL/MariaDB) related. If you can fetch their error logs, please post here, or I can have a look at your server for you. Curios.

[Traumflug]

PHP Warning: readfile(/homepages/31/d658016058/htdocs/img/favicon_1.ico)

A request for favicon_1.ico means you have Friendly URLs turned on ('1' is the shop ID). If you can, it might help to go to back office -> Preferences -> SEO & URLs and turn this off. Then save this setting, turn it back on, save a second time. This will reset some stuff around this setting, e.g. refresh the .htaccess file.

There's also a chance your hosting doesn't come with the mod_rewrite Apache module. In this case, Friendly URLs has to be kept off.

[hfxracing]

@traumflug it does use friendlt URL'S cause I was using it fine without any problems before this I tryed your reset idea but still the 500 in the 3 area's everything else seams to be ok

[hfxracing]

I am going to do a fresh install & compare the db tables I think the cleaning tool dropped some tables. If I go this route how hard is it to pull customer data, order data & traffic & sales history over or am I better off saying forget the past & then start anew.

[hfxracing]

Well that didn't work either fresh install 500 error same 3 area's

[lesley]

You can pm me your details and I can have a look at it if you want.

[hfxracing]

sure no problem

[doclucas]

@lesley please do share what happened there once you get this figured. :)

[hfxracing]

Lesley figured it out FTP missed some files when uploading the were in the admin dir always check the FTP error log

[lesley]

Not all files were uploaded. The server uses sftp to upload and missed some files.