rubben1985

@musicmaster thanks for the tips

With the forum migration I lost notifications and I did not saw the post... Any advice on how to identify/find this?

anyone with programming knowledge can tell me if I did something wrong with the code I introduced in the validate file? (code was to make work a module). In the actual state when I activate debug, site breaks so I can not use it but I need the code inside the file (but maybe I made something wrong even if the module now it works)

No idea what happened but i had to restore a 3 weeks old backup to solve the problem. Lost work but no other proposal so... Only thing I did in the meanwhile was to update the TB modules

Cache also has problems and when it is activated, it changes the web appearance (fonts in different colors, css...). I tried to delete cache at backoffice and also manual. Chrome console shows some errors: When cache is not activated, appearance is correct and some errors appear: When cache is activated, appearance is wrong and this are the error that chrome console shows (1 error more): Any ideas?

@violinparts but you understand you are asking him almost an impossible isn't it? To solve a problem but at the same time not giving him access. Some problems can be solved from outside, some don't. I am not a technician so I do not know what case this is. Anyway, you can create a profile to allow him entering into the back-office but not for example in the "clients section". That should work for you.

@violinparts he offered himself to solve the problem but without access to the backoffice we can not do it. I understand you may have concerns with privacy but every technical service need access to detect and repair. Should not be a problem with data protection laws.

Hi, I use visual composer and today a new problem appeared (this problem could be there in the previous 2 weeks or so, but not before). I realized that depending on the user, navigator and private mode or not, it creates an error that blocks the editor so it doesn't work. It is not about cookies as private mode also creates the error. As I did not updated the module** in the last few months is strange for me that now, it doesnt work from one day to another. The hosting technical service, tells me is a javascript error with the jquery library. No idea what does it means hahaha but could this have relation with some recent module updates? I update them the days before to the 1.0.8 release (I still have 1.0.7 version, I only updated the modules). Could this have an impact? It seems difficult to be that but I do not find another update or modification in the last 2 weeks. It is quite curious because the error is not "regular". User 1 in chrome works fine User 1 in chrome and private mode does NOT work. User 2 in chrome doesn't work. User 2 in mozilla works in my computer, but it doesn't in another computer It seems like a cookie issue but User 1 does not work in private mode :/ and I have clean cookies and cache a few times Any idea? this is the screenshot of the error when it doesnt appear the editor screen ** I updated the module, update broke some things, so I restored the backup. In theory now is like it has been since months

01545935631786validate original and modified.zip

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Not sure but some time ago I modify the validate.php to use cleantalk services and avoid spam (some weeks almost 1000 spammers :O ) Maybe I did something wrong? Or I add it the code in a wrong way? (I attach them both, original and modified if you could check it :) )

Hi, I am having some issues with visual composer module so I activated debug mode trying to find the problem. When I activated it since the backoffice, this happened: this was the server log: The hosting technical service deactivated the debug mode because I could not access to the backoffice. Any ideas why debug mode made this when I activated? Thanks

@datakick said in Update to 1.0.8 Shows 500 Server Error: @rubben1985 this philosophy is not new, and it's used in every software I know. It's called exception handling, and the gist is simple - if the code discovers an error, and can't safely recover from it, then it should throw the exception and transfer the responsibility to the caller. That's the best way to deal with this problem I know of, and I've been developing software for 20 years now. When we throw an exception in the code, we do it because we really don't know how to solve the situation at hand. Imagine if you received an email order for product you don't sell. Would you just send different product to the customer?... Because this is what you are asking thirtybees to do -- to ignore the problem and carry on like noting happened. But something happened, we know that much. @datakick but you can just send a message to yourself, or inform the client (if that is technically possible). No necessary to fall down the web. This only creates a bad image of the platform. In addittion you will earn almost nothing because if that happens, the owner, the first thing it will do (unless traffic is tooooo low) is going to be to restore backup immediately. When he restores, we will have a bad impression, fear to update again, and you will not have the error to analyze it because it is already restored. I can not find the good side in a production environment to be honest

@datakick I cannot agree with this. Will it help to discover bugs? Sure. Does it justify to turn down a site. NOT AT ALL. ZERO. You have to find another method, if not medium-big merchants will run away. This is a horrible approach. Enable notifications, even enable a checkbox to send you the error. The bug is huge? well, the site owner will know there is a bug and he will decide to run or not during you fix that bug. Time will be the same (if TB takes care of the bug) and you do not put the merchant into the stress of a falling site (in some cases, that can cause thousands of dollars). I will be really clear and honest. I love TB, I have been here since almost the start, and my product will be launched in 2019. If this philosophy of "falling down to discover and repair" continues as soon as it makes me site falling and I lost orders, I will change the platform. Not only for the money and brand image (if you have high traffic can be a huge impact) but also because I do not want to pass over the stress that a fallen site means.

@gandalf said in How to add custom fields without overrides: Hi to all We need to add 2 custom fields during customer registration (just after date of birth) but without using overrides. Is this possible ? Any workaround ? If you have Panda template, you can add custom fonts (that is what we did)

Welcome!

@the-rampage-rado said in thirty bees getting better and better: release 1.0.8: The update is not visible for the module so we can't update. Module takes some time more than manual update but it should arrive soon

good work!

@Jonny is the creator of the theme

well, I do not find it so difficult. I could export the lists

@danwarrior el pago parece que funciona bien. Las devoluciones y el listado de transacciones sin embargo no aparecen

@vsn said in Mailchimp module fetches not-confirmed newsletter subscribers in case of opt-in: @rubben1985 I do actually the same, but I would like to have a sync feature. Now I manually unsubscribe in back office the customers, who performed un-subscription via Mailchipm. Are you using the same approach? right now, as I am sending the emails with mailchimp, I am not unscribing the customers in the backoffice. To be honest I did not know, that the unscribing customers did not unscribe in the backoffice list but as mailchimp will not send the email anyway...

sorry, I am not using native module, I use the panda theme module

@pascal Panda theme includes it, and the developer gives support to TB. I am using it and no problems with any modules

@motion2082 for what I understand, Panda is an evolution of transformer. Even if "warehouse" is used by some developers not having official support is a big "but". Something great of jonny with Panda theme is that he ALWAYS answer the question in 24h. Always trying to solve the problems.