Ever heard that there are companies where is more than 5 employee ? And they have even financial department. And what a surprise, there are clients who just send letter what they need. They don't log in, they don't search or select something. They just ask and it is my business to find proper item, make invoice and organize transport. Of course if You have never heard about B2B then this may be new. But attitude like this is main reason TB is not popular. There is always some smartass who thinks that things that he has never heard are only for idiots. If You don't have solution then it is pretty easy to just skip this thread.