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<SOLVED> eMail Error Message when Updating Order Status to "Delivered"


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I'm getting an eMail Error Message when Updating Order Status to "Delivered"

Admin > orders > clicked the specific order > Chose "Delivered" from the "Update Status" drop down box.

Got the error and clicked "resend email" to try again.

Same error: "An error occurred when sending the email to the customer".

I did not get this error when I updated the "processing in progress" and the "shipped" statuses.

Any ideas? I doubt that the customer changed her email in the past few days. :)

0_1513684992048_error-occurred-while-sending-email-to-customer.jpg

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Posted

When I used text-transform: capitalize “Thank you for creating a customer account...” was in initial caps so I changed it to text-transform: sentence and it looks great like in my screenshot.

If there is no such thing then I just invented it. LOL

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Posted

I have this problem too now. The customer will not receive an e-mail if an order has been placed. I also get the notification of the opening post when I try to change the status of an order.

I have already looked at the statuses. A mail should be sent by all.

Also check the status in the back office for which template is sent, then look in the / themes / transformer / emails / and directory to make sure the template is on your server.

I have already looked at this. There is no mail folder at the template. It is at the root. But they seem to be the ones that are asked in the status.

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Posted

I edit this post:

I thought the problem was solved. But unfortunately that is not the case.

He now sends the e-mails. I have placed everything in an email folder and now he sends the emails. But now the purchased products are not in the mail.

I also get mail alerts not working yet.

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Posted

I have just reinstalled everything. Nor does everything work with a blank installation. So no emails are sent to the customers. There is no folder 'mail' or 'emails' in themed folder, so there may be something wrong with that?

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Posted

Solved for now.

I've installed 1.05 and used the updater to 1.06 and everything works fine now. Sending mails to customers and mailalerts.

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