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Abandoned Cart Module that Actually Works?


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Posted

So over the last few years I have tried a few Abandoned Cart modules that are supposed to email someone after a few hours to remind them their card was abandoned, but none of them seemed well coded or actually worked right. Does anyone have any experience with a module that does this that does work correctly?

P.S. I don't want to send coupon codes, it is ok if the module can do this as long as I can shut it off.

6 answers to this question

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Posted

A problem that I have is that customers are marked as having an abandoned cart even if they don't. Often it is because they visit the page again after having already placed an order (though without adding anything to their cart).

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Posted

I have had good results using the mailchimp module for TB.  You can setup an abandoned cart message through mailchimp and it is the most efficient I have seen so far.  I have to say that most are very disappointing and appear to not even work for the most part.  But I did not test them all.  The mailchimp solution has been the best for me so far. Not perfect but better than the other solutions I have tried that cost a lot more.

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Posted

What I do is write something along the lines of:

- I saw you started an order. For technical reasons, your data was saved. I would like to inform you that we are deleting it for data protection reasons with X hours. If you experienced any technical difficulties and do not want us to delete the data, please let us know.

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