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Joint Systems

Missing cart after migration

Question

We migrated a prestashop multi-store jointsystems.us which went surprisingly smoothly with the exception of one module authorize aim 2.0 by DH had to be uninstalled to install update.  Upon completion when testing front end for purchase, after clicking on product add to cart there is no response.  In the configuration details there is one note though the auto updater says all files are up to date?

List of changed files

Changed/missing/obsolete files have been detected.

Obsolete files (1)

  • admin/error_log

 

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Sorry for the delay struggling with jointsystems.org that will not save an address in cart.  Have reset and uninstalled the cart but does no good?  

payment.PNG

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Did you try Prestools? Under Tools&Stats it has an option Shop Rescue where you can enter a shop cart number and see which carriers are enabled for it:

carriers.jpg.44ab67485d53a3348a5de33a003d4930.jpg

The script checks for the most common problems (not AIM) and could help narrowing the number of options down.

 

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Posted (edited)

No did not know it existed.  Will try it now.   Is there something similar to fix the problem where the customer address will not save?   Where do you find the cart ID?

Edited by Joint Systems

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6 minutes ago, Joint Systems said:

No did not know it existed.  Will try it now.   Is there something similar to fix the problem where the customer address will not save?

No. When a customer address doesn't save my suspicion would be that you get some php error - probably not visible because it is in an ajax call. When a cart has no carrier it could be something "logical" like that no carrier has been assigned to his country. The script checks for that kind of logical problems.

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I downloaded the server php settings from your prestools and checking the  php now settings now, very useful stuff.  According to the site the has be some $3M in sales lost in abandoned carts.

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7 minutes ago, Joint Systems said:

What about PHP-FPM should that be on or off?

PHP FPM  is usefull to run different version of php for different websites on a server, for example one with php5.5 and another one with php7.2 with apache or nginx running.

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Posted (edited)

Thanks for the Help.  PHP-FPM is is installed but none of the TB installations work, at least one issue eliminated due to your helpful response!

Edited by Joint Systems

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This is the link to Jointsystems.us general category chosen because it has some cheap items.  Payment by card is in test mode but you get no popup cart when you select n item in any category. https://jointsystems.us/110-general

THanks for the response!

This is a link to jointsystms.com/shop where you do get a popup cart but their is no choice to pay by card?  Also in test mode: https://jointsystems.com/shop/index.php

Likewise is a link to https://jointsystem.org/shop/ where you do get a pop up cart but again with no card payment choice. https://jointsystem.org/shop/

You will note we are also missing most of the product images that did not make the migration.

 

 

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This is the link to Jointsystems.us general category chosen because it has some cheap items.  Payment by card is in test mode but you get no popup cart when you select n item in any category. https://jointsystems.us/110-general

THanks for the response!

This is a link to jointsystms.com/shop where you do get a popup cart but their is no choice to pay by card?  Also in test mode: https://jointsystems.com/shop/index.php

Likewise is a link to https://jointsystem.org/shop/ where you do get a pop up cart but again with no card payment choice. https://jointsystem.org/shop/

You will note we are also missing most of the product images that did not make the migration.

 

 

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2 hours ago, Joint Systems said:

Where is the switch located for pretty Urls?

SEO & URLs

The second section contains "Friendly urls"

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11 hours ago, Joint Systems said:

Where is the switch located for pretty Urls?

Deleting .htaccess has the same effect as disabling pretty urls. 

Don't forget to clean the cache after you change this setting.

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On 10/6/2019 at 10:05 PM, lesley said:

Did you install the thirty bees authorize.net module? 

Yes the thirty bees module is installed, uninstalled the DH 1.58 that we were trying to use on prestashop.

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8 hours ago, musicmaster said:

Deleting .htaccess has the same effect as disabling pretty urls. 

Don't forget to clean the cache after you change this setting.

If you are referring to friendly urls I disabled that and cleaned the cache.   We are not missing the cart on the other 

 

On 10/8/2019 at 1:01 PM, musicmaster said:

No. When a customer address doesn't save my suspicion would be that you get some php error - probably not visible because it is in an ajax call. When a cart has no carrier it could be something "logical" like that no carrier has been assigned to his country. The script checks for that kind of logical problems.

 The customer address does not save at jointsystems.org or jointsystems.org/shop.  The address does save at jointsystems.us but the carriers for the US despite being enabled in the admin do not work?

no carriers tht deliver to the address selected.PNG

jsus payment and carrier restrictions.PNG

JSUS CARRIERS.PNG

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Both the carriers and the CC choice for credit card showed up after I made some performance changes such as reengaging the cache but in the sql mode and enabling non-TB modules (which would only have been prestashop modules. 

 

 

performance changes JSUS.PNG

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@Joint Systems, have you tried turning on the default My Carrier shipping, and disable all your other ones (Fedex)?  OR have you tried uninstalling the Fedex module altogether, and just tried with the stock carrier?

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Both the carriers and the CC choice for credit card showed up after I made some performance changes such as reengaging the cache but in the sql mode and enabling non-TB modules (which would only have been prestashop modules. But if they disappear again or have the same problem on a new installation (I just did) I will follow your advice.  After I got the addresses up and processed a test payment I am  getting the error "Authorize.net returned a malformed response, aborted" have an idea what causes that.  It happens at Hostwinds but not hostgator though Hostwinds says the sever is configured correctly as per prestatools listing requirements.  

Edited by Joint Systems

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