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wakabayashi

Customer Service -> IMAP Settings

Question

Does anyone use the customer service IMAP sync? Does this work for you? 

What does this function exactly do? I try to get a better overview over customer questions, complaints and so on...

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With PS this syncronizes all mails from this account to the shop. I got situation when this mailbox outside PS was so big that there wasn't enough place in shop. And then the syncronize process paralyzed whole shop. So I need to go in SQL table to change settings. But with TB this syncronize doesn't do this. I have no idea what syncronization this TB does. I just played with this some days ago.

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Yes, I starts. It does something, but I have no idea what. Because the result is that nothing visible is changed. There are no new emails (I have access to this mailbox from mail client also) not in TB or not in this mailbox. But right now mail on TB are different to mails in this mailbox.

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Hi,  we had such strange behaviour with PS 1.6.x,  i tried to use it and saved date, then the complete system crashed and PS does not a thing anymore,  BO was dead....   Only the reset of database part was helpful, so maybe be careful  --  but not sure if tb uses this in the same way.

We have to handle the mails in an other system, so never tried this in tb. 

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We use use the Customer Service IMAP settings.

It was our understanding that the Button allowed to manually import/synch with the email on our server.

image.png.bf2d098dcd3c9524e7eab59b6af38c54.png

We thought if we exchanged email traffic with customers outside of the TB Customer Service platform but via our Server, the Synch option ensured the external emails couls be successfully 'pulled in' to Customer Service.

Is this wrong?

 

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Yeah if the IMAP settings are correct, the emails will be imported (depending on configuration) into the customer service. This is especially helpful, if you get answers. But maybe also if you wan't to have all customer messages in one place.

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I tried to improve it a bit: https://github.com/eschiendorfer/thirtybees/commits/ImproveImapSync

There was a bug. It was not possible that your order messages got updated in the customer service trough IMAP Sync. I fixed this.

Probably I will make PullRequest soon. If somebody has any issues/improvement ideas for customer service, it's time to bring them up now.

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I regret we do not use the Multistore function yet ourselves.

On a separate note, we find messages sent from User's Mobiles (especially iPhone) displaying complete formatting code eg:

........................@media screen and (max-width:300px){
#yiv0828342493 body {
width:218px !important;margin:auto !important;}
#yiv0828342493 .yiv0828342493table {width:195px !important;margin:auto !important;}
#yiv0828342493 .yiv0828342493logo, #yiv0828342493 .yiv0828342493titleblock, #yiv0828342493 .yiv0828342493linkbelow, #yiv0828342493 .yiv0828342493box, #yiv0828342493 .yiv0828342493footer, #yiv0828342493 .yiv0828342493space_footer{width:auto !important;display:block !important;}
#yiv0828342493 span.yiv0828342493title{font-size:20px !important;line-height:23px !important;}
#yiv0828342493 span.yiv0828342493subtitle{font-size:14px !important;line-height:18px !important;padding-top:10px !important;display:block !important;}
#yiv0828342493 td.yiv0828342493box p{font-size:12px !important;font-weight:bold !important;}
#yiv0828342493 .yiv0828342493table-recap table, #yiv0828342493 .yiv0828342493table-recap thead, #yiv0828342493 .yiv0828342493table-recap tbody, #yiv0828342493 .yiv0828342493table-recap th, #yiv0828342493 .yiv0828342493table-recap td, #yiv0828342493 .yiv0828342493table-recap tr {
display:block !important;
}
#yiv0828342493 .yiv0828342493table-recap{width:200px!important;}
#yiv0828342493 .yiv0828342493table-recap tr td, #yiv0828342493 .yiv0828342493conf_body td{text-align:center !important;}
#yiv0828342493 .yiv0828342493address{display:block !important;margin-bottom:10px !important;}
#yiv0828342493 .yiv0828342493space_address{display:none !important;}
} .................................

Several email exchanges with clients can then result in a large amount of Form real estate being used.

This is not generally an issue, just a tiny inconvenience.

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