How to send tracking code to customer

[M4ketech]

Hey,

After some sales i did face issue, or not issue but its always taking time to write emails to clients with package tracking code.

So i cant find any way at dashboard to just paste the tracking code and press "send".

Im missing something, or is this feature something what is not coded to TB?

[lesley]

When you add the tracking code in the back office to an order and save it, it triggers an email to the customer. 

[toplakd]

Do you see Edit button on the right? Try clicking on it. 🙂

Edited April 24, 2020 by toplakd

[AndyC]

Are you kidding me. It's that simple, I too have been wondering how to add tracking number...SO easy when you know how lolol

Thanks

 

[yaniv14]

In order for it to work you need to setup the tracking url in the carrier settings.

[toplakd]

If one wants to send only tracking number. than it's enough if only tracking number is added by the order.

But if one wants to send tracking link, than both is needed. Tracking NR by order and correct url setting in carrier.

[AndyC]

Thanks ...I suppose youmean setting up tracking you are looking for the page where you have to put the code...

For example Royal Mail Tracking 

https://www3.royalmail.com/track-your-item#/

 

Edited April 24, 2020 by AndyC

[M4ketech]

Oh yeah thanks. It was simple, i didnt see " Tracking number " at that row. Been using platforms where you can enter tracking code same time you change status to "shipped".

[toplakd]

Not exactly.

https://www3.royalmail.com/track-your-item#/tracking-results/@

Would be the link for royalmail. Where @ represents the tracking number you have added by the order.

And @ by the link gets replaced by that number so it works.

Few of my examples - look for @

https://www.post.at/sendungsverfolgung.php/details?pnum1=@

http://sledenje.posta.si/Default.aspx?tn=@&guid=23296CEC-0E1D&lang=en

[yaniv14]

I guess in your sample something like this will work:

https://www3.royalmail.com/track-your-item#/tracking-results/@

@toplakd I am not sure about that. if I remember correctly the code is based on string replace from carrier->url.

which mean that nothing will print if no carrier->url set

[toplakd]

https://www3.royalmail.com/track-your-item#/tracking-results/RA530645839SI

This is how royalmail works. but carrier url has to be set as

https://www3.royalmail.com/track-your-item#/tracking-results/@

@ is the part which gets replaced by the tracking number added to the order.

Edited April 24, 2020 by toplakd

[AndyC]

Thank you yet again .I'll have to change all of mine then

[toplakd]

17 minutes ago, AndyC said:

Thank you yet again .I'll have to change all of mine then

When you have tracking number from any carrier, just go to its site and enter the tracking number.

If their system shows the number also in their http://nameyour.mail.com/somethingTRACKINGNRsomethingxyz

than copy that url to your Carrier "Carrier Settings / tracking url" and replace TRACKINGNR with @ so it will look like this:

http://nameyour.mail.com/something@somethingxyz

Then everytime you add tracking nr to the order the customer will get the link which will open the tracking directly on carriers website.

 

Edited April 24, 2020 by toplakd

[AndyC]

OK that is probably easier so basically just must remember the @

[toplakd]

Yes.

Your Tracking url in Carrier settings should be with @ instead of tracking number

[colorful-ant]

Tracking url in Carrier settings -> DHL

http://nolp.dhl.de/nextt-online-public/set_identcodes.do?lang=de&idc=@

[haylau]

Just started playing with this and it does not work for me On bleeding edge

I have enetered the URL where it needs to go (copied from above for Royal Mail so I  know it is correct). When I enter the shipping code and save it does send the email , but the tracking info is missing

 

 

 

The order was already marked as shipped manually. Does it matter WHEN you add the tracking code?

 

 

[lesley]

Yes, it matters. Try with a new order from scratch. thirty bees saves carrier information in a way that does not break orders using a carrier of a previous save. 

[haylau]

47 minutes ago, lesley said:

Yes, it matters. Try with a new order from scratch. thirty bees saves carrier information in a way that does not break orders using a carrier of a previous save. 

Yes, that now works. Should adding that code change the order status automatically to shipped (it doesn't)?

[lesley]

No, you have to manually change it. 

[AndyC]

Such a great feature. But someone with multiple shippers isn't so great..Pity there can't be a drop down with different shippers

[lesley]

It means you need to create a carrier for each shipper. 

[haylau]

1 hour ago, lesley said:

It means you need to create a carrier for each shipper. 

I think Andy means in the back office when adding the tracking code to be able to CHANGE the carrier. For example, sometimes a customer chooses Royal Mail for delivery, then when we get the parcel ready we decide to send by Parcelforce instead. So when we add the tracking code we need to be able to change the carrier at that point otherwise they get the wrong tracking URL

[AndyC]

24 minutes ago, haylau said:

I think Andy means in the back office when adding the tracking code to be able to CHANGE the carrier. For example, sometimes a customer chooses Royal Mail for delivery, then when we get the parcel ready we decide to send by Parcelforce instead. So when we add the tracking code we need to be able to change the carrier at that point otherwise they get the wrong tracking URL

Correct .. I had a customer enquire as to why his tracking code was not found.. So have had to remove.. I used to add a message, but that doesn't get seen by guests, I don't think