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Yes, I would start troubleshooting with your hosting first or the person that is maintaining your server. Because they have made some changes recently and we're here just guessing. In general if the thirty bees settings work - they work. Most of the issues are changes - of the merchants or hosting environments. It's not necesary an account/password issue - it might be some additional configuration of the mail server regarding transport/security.

The next code is a option without JS put this in footer.tpl <a href="https://wa.me/YOURWHATSAPPNUMBER" class="whatsapp-flotante" target="_blank"> <img src="/img/whatsapp-icon.png" alt="Chat en WhatsApp" /> </a> and this in custom code > custom CSS .whatsapp-flotante { position: fixed; /* Fijo en la pantalla */ bottom: 25px; /* 25px desde abajo */ right: 25px; /* 25px desde la derecha */ width: 60px; /* Ancho del botón */ height: 60px; /* Alto del botón */ background-color: #25D366; /* Color de fondo WhatsApp */ color: #FFF; border-radius: 50%; /* Para hacerlo redondo */ text-align: center; font-size: 35px; /* Tamaño del icono (si usas FontAwesome) */ box-shadow: 2px 2px 8px rgba(0,0,0,0.25); z-index: 1000; /* Para que esté por encima de otros elementos */ /* Para centrar la imagen o el icono */ display: flex; align-items: center; justify-content: center; } /* Estilos para la imagen dentro del botón */ .whatsapp-flotante img { width: 35px; /* Ajusta el tamaño de tu icono */ height: auto; } /* Efecto al pasar el ratón */ .whatsapp-flotante:hover { background-color: #128C7E; }

I agree on this, however, there are other options the module can create vouchers, like: - For each canceled cart (with no order), - For each validated order - For each customer raising a threshold, - For each customer who has already placed at least one order and with no orders since a given duration You can turn on and off those options in the module, so it is still good for getting back inactive customers or to thank very good customers. I contacted the developer to see if they could set the abandoned carts with your suggested, "simply add this discount voucher only for carts >0.00" Will see what happens... Cheers,

The solution was to enable CGIPassAuth On in the .htaccess.