30knees

We sell products with expiration / best before dates. How do you manage this? We'll have 10 on stock with EXP 11/19 and then get a new deliver of 15 with EXP 05/20 and we ship using FIFO. It would be great to be able to track this and have EXP date reminders, eg by email. I got this module https://addons.prestashop.com/en/stock-supplier-management/16828-traceability-management-dlc-bbd.html ages ago, but it's horrible and doesn't work.

I'm still getting orders cancelled despite the setting being set. After some questions, Mollie also stated they only need that setting for Klarna, which I do not use. Their support often doesn't seem to be very thorough or attentive to details, though always quite friendly and they reply within 24h. Mollie is still looking into it.

Nice! In addition to excluding the theme, as lesley said, all the things datakick mentioned further above should be excluded, too.

I'm still talking to them because I think it's a stupid setting. I'll post the outcome of the discussion - and whether we can use the 3.3.4 PS version that's out.

Mollie wrote:

Die Statuse sind richtig gesetzt. Ich verwende die Mollie-Funktion nicht (siehe Screenshot). Womöglich interpretiert das Mollie dahingehend, dass nicht versendet wurde? Und nach X Tagen bedeutet das, dass die Sendung storniert wurde? Bei PayPal wurde aber nichts erstattet. Weiß jemand, wie das mit den "Versandinformationen" von Mollie funktioniert? Sendet Mollie eigene Emails mit Trackinglinks? @wakabayashi Zur Zeit eine andere Zeitzone als MEZ. 🙂

@wakabayashi I had some problems with the original PS version, so they gave me a beta to test. But it's interesting that @Pedalman has similar problems in that Mollie doesn't recognize if an order has been shipped and then cancels the order. I'll pass on this information to Mollie and report back what they discover.

@PedalmanAha! Sehr interessant. Ja, vermutlich liegt da irgendwo das Problem. Ich schreibe in dem anderen Thread weiter.

I think it's the Mollie module. The timing is pretty much in sync (only a couple of minutes off) with the original PayPal payment, only with Sofort is it different: Paid Cancelled 12.12.2018 08:56:50 09.01.2019 08:55:18 (PayPal - Mollie) 15.12.2018 18:56:05 12.01.2019 19:00:07 (PayPal - Mollie) 16.12.2018 08:44:49 13.01.2019 08:45:19 (PayPal - Mollie) 16.12.2018 15:20:29 13.01.2019 15:20:15 (PayPal - Mollie) 16.12.2018 21:14:52 14.01.2019 10:51:54 (Sofort - Mollie) 17.12.2018 18:47:13 14.01.2019 18:50:09 (PayPal - Mollie) I'll drop Mollie a support request.

Shoprunners says it's not their module. No idea ... .

Thanks, Lesley. Couldn't find anything by looking for the id number. Thanks, wakabayashi. I also think it's not Mollie. I've been using Mollie for longer. I think it's the DHL module, but I don't know how to figure out whether that's really the case. I hope the developers respond soon. I'll definitely update this thread.

Hi @Pedalman! Hast Du zufällig diesen Beitrag gesehen? Mich würde interessieren, ob Du ein paar Bestellungen als storniert vorliegen hast, die Du nicht selber storniert hast. Danke!

I use this DHL shipment module: https://addons.prestashop.com/en/shipping-carriers/30182-dhl-connector.html But I did a search of the module for "order_history" and couldn't find anything. But it actually has the possibility to change the order status. I've contacted the module developer, shoprunners.de, but I haven't heard back from them yet.

Thanks, all! I'm using the Mollie module, but it's also affecting orders that didn't use any Mollie payment method. Lesley, what web service do you mean? I checked the only new module I'm using for "order_history" but didn't find that term in it.

Perhaps someone could check whether this is affecting them, too, by filtering orders according to the "order_canceled" status. If you're affected by this, you'll see that there's no name next to the cancelled status. See screenshot, red circle.

Hi, Something is changing order statuses after about 25 days from "sent" to "cancelled" and this is messing up stock keeping and of course also bringing with it a host of other problems. I have no idea what this could be due to, nor how to troubleshoot the issue. The orders all have different payment methods and shipping methods. Does anybody have an idea? Thanks!

Is there a way to filter by two or more order status on the order listings page? For example, I might want to view all orders on the page that have the payment status fully paid and partly paid. The dropdown only lets me choose one status to filter by.

@wakabayashi Thanks for confirming! I always get it, unfortunately :(

I edited an order by adding one and then subtracting one from the quantity and it worked. However, I did get, after editing, this mangled editing form:

Vielleicht hat in der Zwischenzeit jemand was gefunden? :)

I think I had something similar, though that was, I believe, due to a PayPal module and PayPal Express payment. The customer had different addresses in the shop and with PayPal and the one in PayPal warranted free shipping, but the shop address didn't. Might this be a similar problem with the Adyen module?

I didn't enter any CSS details. It's for styling purposes. Mollie also told me to use the TB one, but I said the PS one is more current and it's also TB compatible, so I went with that one. I'm using 3.3.2. I never had that "no response body" error. Mine was a different one in the front office.

Are you using the orders API? I had to switch to that one instead of using the payments API.

@vsn I've had some (other) problems and also am not using it anymore.

Falls es jemand nicht mitbekommen hat: https://www.verpackungsregister.org/