30knees

The sync appears to be one-way only, from shop to MailChimp. What's the best way to feed back to tb the unsubscribes and bounces that MailChimp receives? I'd like to keep the tb database current.

Yes, looks like it was a guest account. Sorry for the trouble. I should have been more attentive! There were suddenly quite a few customers complaining, but it turns out it was always an issue on the customer side.

The awesome datakick module to the rescue. Thanks :) Delivery day value in revws module was the quickest way. I'd tried that, but the first time it didn't work, oddly. Now it did.

Hi, When I try to reset a customer account password in the front end by clicking "Forgot your password" and submitting the email address, I get the following error: There is no account registered for this email address. The account is there, however. Does anyone else have this problem? How can I troubleshoot it?

@datakick said in [Free Module]Revws - Product Reviews: My guess is that your Shipped status does not mark order as delivered. You will either need to fix this status, or change your workflow to switch order status to some other Delivered status few days after shipment. I changed the status settings, but the old orders on the status don't update to reflect this. Is there a way to update them?

Thanks, all! @Jonny The pagination doesn't work when using the layered navigation module. If I click on "next page" nothing happens.

I have the same problem that this person has: https://www.sunnytoo.com/forums/topic/problem-with-pagination-product-list Basically, the layered navigation module interferes with pagination. The theme developer says: "The issue was due to Prestashop native filter module, that us ajax to load next page and didn’t refresh new page, please try deactivating the “Layered navigation block” module" Is this a problem with the theme or with the layered navigation module?

Besten Dank für die Empfehlung! Habe mir das Modul von Shoprunners geholt und installiert, aber leider hakt es irgendwo mit tb. Werde mich an Shoprunners wenden und hier berichten.

@jonny said in Back to PrestaShop or stay with Thirty Bees ?: I just released an update of panda theme v1 for TB 1.0.7. @cdwebman you've contacted me personally, I can sense you prefer TB, so if you are still interested in panda theme v1 for TB, then take a look. That's great! And it looks like all that is needed to update is to upload the update v1.4.2.zip to the panda theme folder on the server. Is this correct?

I had PayPal look into it. They said the shop first triggered with shipping costs and then without. That's why it shows a higher initial authorization than what was actually eventually deducted from the customer's account. They said they only follow the instructions the shop gives them. Is there anything specific I can ask them to help troubleshoot?

Feels good. One quibble: the lag between completing one section and moving on introduces a bump for me. Otherwise very nice!

@the-rampage-rado So the default minimization that tb uses is good enough?

Does ImageMagick replace tools such as tinyjpg.com? I forgot to minimize some of the uploaded jpgs. Now I am looking to do that on the server without having to reupload them all. Based on https://www.imagemagick.org/script/index.php it looks to me like it's more an image enhaccement tool.

And within PayPal the numbers also don't add up. So I think it's more a PayPal problem. Also, PayPal thinks the delivery is going to one country even though it's going to another country. I contacted PayPal and will report what they say.

@lesley It turns out that PayPal charged the shipping costs, even though they aren't displayed in the shop. The customer didn't change any addresses during the checkout process.

@datakick said in [Free Module]Revws - Product Reviews: My guess is that your Shipped status does not mark order as delivered. You will either need to fix this status, or change your workflow to switch order status to some other Delivered status few days after shipment. Yep, that's it! Thanks :-)

But I don't have Express checkout enabled. It's disabled. But the customer was still able to use Paypal express.

@mdekker said in paypal modul problem ?: Got it, I think. For some reason customers can override the address, causing it to validate the order with the wrong shipping costs. In order to solve this we have to adjust the checkout flow of the PayPal module. If the shipping costs are incorrect it will have to show a 5th confirmation step where the customer has to accept the changed shipping costs because of the address change. This will work for most stores, but we'll have to double-check if this complies with EU regulation. I think it should be fine, because the customer makes a few last-minute changes at the very end, but we have to be 100% certain the customer actually did change anything. Are you using the advanced EU checkout as well? Has this been addressed? It looks like it's happened to me, too. It looks like the customer has a PayPal address in one country (with shipping costs) and an address in another country (without shipping costs). The customer was able to get an order without any shipping costs, even though some should have been calculated.

Du meinst wohl, technische Hilfe und nicht rechtliche, oder? Technisch kann ich leider nicht helfen, rechtlich klingt für mich die Lösung von PS 1.7 gut.

@datakick Thanks for the reply! That's what I also first thought, but I have as a delivery delay 4 days and orders that are 22 days old but still show the message that merchandise hasn't been delivered yet. See below. and

Worked!

I have a question regarding automation settings: I have as the order status for automation "shipped". The "active orders" list shows next to all valid orders with the status "shipped" that "Merchandise hasn't been delivered yet". Is this because that comment is pulled from the order status "delivered". Thank you

Same here

Talking about a Wordpress integration into Prestashop/thirtybees (and vice-versa), has anyone tried this module: https://addons.prestashop.com/en/blog-forum-new/26860-prestashop-wordpress-integration.html

Auch eine Idee, aber unsere Umsätze sind nicht so groß, dass wir JTL benötigen würden.