Jump to content
thirty bees forum

haylau

Members
  • Posts

    627
  • Joined

  • Last visited

  • Days Won

    35

Everything posted by haylau

  1. I often forget to check and scroll down on the payments page, so jsut to be certain - is everything ticked when you scroll down?
  2. If selling from the UK I think That is only if you send the parcel duty / VAT paid? If you send duty / tax unpaid then your shop should be net prices, and the customer pays vat on import, and therefore no need to register for VAT in those countries or IOSS Of course inter EU selling is different
  3. I have noticed that occasionally. Sometimes you need to click 2 or 3 times. I think it may be that if there are a few updated versions between yours and the latest it does 1 at a time
  4. So, you just click the UPGRADE ME button and it should sort itself out
  5. Actually that one does not work for me either. Looks like the product ID is missing from the URL. But this should be in your thirtybees back office anyway, or you could download from the github link
  6. Works fine for me. Is it a specific module / theme you are trying to access - I can try that one tried clearing your computer browser caches?
  7. Try turning the recaptch module off Also on the 500 error page you should be able to download the report to a text file, then in the thirtybees back office go to the logs menu where you can upload the report and it wil be decryted. Post that message here
  8. Found this elsewhere Seems to have worked, the result told me 100 products were affected. Not sure what this has done, or why, but seems to have worked
  9. We have never needed to do this with Stripe and I do not think you can. We have done with PayPal of course
  10. I noticed a really weird thing on our category pages, sometimes the price is not shown. It is always the same products, and obviously they do have a price. Once you click through in to the product page the price is shown. I have compared EVERY setting of these products and the settings are identical. Also if I change price, QTY etc then the problem persists So I started checking the tables to see if there were any flags that may be affecting products And I stumbled upon two settings In ps_produc_shop there is a field called cache_default_attribute and in ps_product there is also a field called cache_default_attribute There is an entry in the fields that do not show the price. If i remove the value then the price is shown again So the question is what are these fields? are they needed? am I safe deleted the contents of those fields?
  11. Solved - I think When I checked the server I noticed that PHP-FHM was disabled. Not sure if i had that enabled or disabled previously. So I think an update over night changed something Anyway, enabled it and all seems to be working - fingers crossed PHP-FHM does not actually introduce any other errors
  12. Managed to access files and switched on debug. Get this on main page ThirtyBeesException RecursiveDirectoryIterator::__construct(/home/uboltsrus/public_html/cache/smarty/cache/stfeaturedcategories/1/1/1/3/17_/): failed to open dir: Permission denied in file vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_cacheresourcefile.php at line 65 Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_cacheresourcefile.php 46: } 47: } 48: } 49: if (isset($resource_name)) { 50: $_save_stat = $smarty->caching; 51: $smarty->caching = Smarty::CACHING_LIFETIME_CURRENT; 52: $tpl = new $smarty->template_class($resource_name, $smarty); 53: $smarty->caching = $_save_stat; 54: // remove from template cache 55: $tpl->source; // have the template registered before unset() 56: if ($tpl->source->exists) { 57: $_resourcename_parts = basename(str_replace('^', '/', $tpl->cached->filepath)); 58: } else { 59: return 0; 60: } 61: } 62: $_count = 0; 63: $_time = time(); 64: if (file_exists($_dir)) { 65: $_cacheDirs = new RecursiveDirectoryIterator($_dir); 66: $_cache = new RecursiveIteratorIterator($_cacheDirs, RecursiveIteratorIterator::CHILD_FIRST); 67: foreach ($_cache as $_file) { 68: if (substr(basename($_file->getPathname()), 0, 1) === '.') { 69: continue; 70: } 71: $_filepath = (string)$_file; 72: // directory ? 73: if ($_file->isDir()) { 74: if (!$_cache->isDot()) { 75: // delete folder if empty Stack trace 1. vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_cacheresourcefile.php:65 source RecursiveDirectoryIterator->__construct(arguments) 2. vendor/smarty/smarty/libs/sysplugins/smarty_internal_cacheresource_file.php:186 source Smarty_Internal_Runtime_CacheResourceFile->clear(arguments) 3. vendor/smarty/smarty/libs/sysplugins/smarty_internal_method_clearcache.php:48 source Smarty_Internal_CacheResource_File->clear(arguments) 4. vendor/smarty/smarty/libs/sysplugins/smarty_internal_extension_handler.php:133 source Smarty_Internal_Method_ClearCache->clearCache(arguments) 5. vendor/smarty/smarty/libs/sysplugins/smarty_internal_data.php:290 source Smarty_Internal_Extension_Handler->_callExternalMethod(arguments) 6. classes/SmartyCustom.php:274 source Smarty_Internal_Data->__call(arguments) 7. classes/SmartyCustom.php:227 source SmartyCustomCore->check_template_invalidation(arguments) 8. classes/module/Module.php:3265 source SmartyCustomCore->createTemplate(arguments) 9. classes/module/Module.php:3338 source ModuleCore->getCurrentSubTemplate(arguments) 10. modules/stfeaturedcategories/stfeaturedcategories.php:1510 source ModuleCore->isCached(arguments) 11. classes/Hook.php:769 source StFeaturedCategories->hookDisplayHome(arguments) 12. classes/Hook.php:471 source HookCore::coreCallHook(arguments) 13. classes/Hook.php:288 source HookCore::execWithoutCache(arguments) 14. controllers/front/IndexController.php:58 source HookCore::exec(arguments) 15. override/controllers/front/IndexController.php:15 source IndexControllerCore->initContent() 16. classes/controller/Controller.php:208 source IndexController->initContent() 17. classes/controller/FrontController.php:255 source ControllerCore->run() 18. classes/Dispatcher.php:852 source FrontControllerCore->run() 19. ./index.php:33 source DispatcherCore->dispatch() And this on admin ThirtyBeesException unable to create directory /home/uboltsrus/public_html/cache/smarty/compile/5c/4e/37 in file vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_writefile.php at line 51 Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_writefile.php 32: $_file_perms = property_exists($smarty, '_file_perms') ? $smarty->_file_perms : 0644; 33: $_dir_perms = 34: property_exists($smarty, '_dir_perms') ? (isset($smarty->_dir_perms) ? $smarty->_dir_perms : 0777) : 0771; 35: if ($_file_perms !== null) { 36: $old_umask = umask(0); 37: } 38: $_dirpath = dirname($_filepath); 39: // if subdirs, create dir structure 40: if ($_dirpath !== '.') { 41: $i = 0; 42: // loop if concurrency problem occurs 43: // see https://bugs.php.net/bug.php?id=35326 44: while (!is_dir($_dirpath)) { 45: if (@mkdir($_dirpath, $_dir_perms, true)) { 46: break; 47: } 48: clearstatcache(); 49: if (++$i === 3) { 50: error_reporting($_error_reporting); 51: throw new SmartyException("unable to create directory {$_dirpath}"); 52: } 53: sleep(1); 54: } 55: } 56: // write to tmp file, then move to overt file lock race condition 57: $_tmp_file = $_dirpath . DIRECTORY_SEPARATOR . str_replace(array('.', ','), '_', uniqid('wrt', true)); 58: if (!file_put_contents($_tmp_file, $_contents)) { 59: error_reporting($_error_reporting); 60: throw new SmartyException("unable to write file {$_tmp_file}"); 61: } Stack trace 1. vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php:209 source Smarty_Internal_Runtime_WriteFile->writeFile(arguments) 2. vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php:184 source Smarty_Template_Compiled->write(arguments) 3. vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php:141 source Smarty_Template_Compiled->compileTemplateSource(arguments) 4. vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php:105 source Smarty_Template_Compiled->process(arguments) 5. vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php:216 source Smarty_Template_Compiled->render(arguments) 6. vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php:232 source Smarty_Internal_Template->render(arguments) 7. vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php:116 source Smarty_Internal_TemplateBase->_execute(arguments) 8. classes/SmartyCustom.php:540 source Smarty_Internal_TemplateBase->fetch(arguments) 9. classes/SmartyCustom.php:515 source Smarty_Custom_Template->fetchWithRetries(arguments) 10. classes/controller/AdminController.php:2098 source Smarty_Custom_Template->fetch() 11. classes/controller/Controller.php:226 source AdminControllerCore->display() 12. classes/Dispatcher.php:852 source ControllerCore->run() 13. nimda/index.php:63 source DispatcherCore->dispatch() Looking for clues as to what may be wrong on the server so it is not about the thirtybees specifically
  13. Thanks for trying. I got that also when i tried the ThirtyBees demo but hoped that it was disabled on there Stumped now 😞
  14. Can anyone decrypt this 500 error report file for me? Something happened on our server last night, i think during a cpanel update but not sure. The issue is wider than thirtybees (also affects wordpress) but I can't get into our back office to do anything so I was hoping the error report might tell me something exception_202161095458.txt
  15. That will be a bot You can examine server logs for IP addresses. Have yo installed datakicks bad bot module?
  16. haylau

    Database

    Hi We are having some unusual errors on one of our installations (imports from Ebay not creating orders correctly) I was advised by the app developer (involic) to have a look at some tables in the database (We are on Mariadb) Whilst there, I noticed that our tables are a mixture of types and collations (MyISAM / InnoDb (and various collations) So 1) Does this matter? 2) Should they all be the same? 3) If they should all be the same - what should they be and how would I go about making them all the same
  17. haylau

    Multiple choice

    Add the different attributes here: Then use the product combinations tab to add them in, (use the quantity tab to add the quantities of each combination And that ends up looking like this
  18. I think we will need some real examples. Which product? Show us the screen prints from the carrier settings page etc
  19. I don't think it is CSS Check Preferences > Themes > Advanced settings Is the default right column enabled? Is right column enabled on the Index page? Also, Block CMS is not really used for the center column it is usually for left / right column and footers For text there, you need a different module - Home Text Editor I think it is called ( i don't have it anymore) - EDIT Sorry I think the module is now Front office Features HTML Block v1.0.1 - by thirty bees Add custom html or code anywhere in your theme -
  20. Looks OK to me. The logo is supposed to be like that. It is the responsive theme. Goes full width on mobiles but stays top left on larger screens. All the product pages and category pages look OK, so i think it is just the configuration of the main page and the modules you have installed
  21. No system is perfect and that includes google re-captcha . It is not the necessarily the module or the programming or shop system, but that people have many ways to circumvent the system (including, yes, human farms. I am sure I can speak for datakick when he and I suggest people we did not mean one person doing it all, but lareg groupd being paid to target) https://www.perimeterx.com/resources/blog/2020/captchas-hard-for-humans-easy-for-bots/ So, the any module is only part of the armoury. Have you installed the bad bots module? Have you scanned all the files on the server for issues? Have you utilised cloudflare like suggetions on the other threads?
  22. Have you tried clearing all caches in TB and your browser. Also I suggest you share the URL so others can have a look
  23. Probably best to stick with one thread. How do you know it is the recaptcha that is not working? Are you using v2 or v3? How do you know it is not a bank of people really creating the accounts to test? Have you checked the IP’s are they all one country? Can you block that country Stick to one thread then it is easier to piece it all together
×
×
  • Create New...