No matter what I do, items that weigh over 1kg are not eligible for free shipping as set by carrier settings.
I have checked: Zones, Countries, Carriers settings, Customer groups, Shipping Preferences, Product settings. They all correctly permit Free shipping by a certain carrier.
But in the checkout, the customer gets
"The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight."
If I change the product weight to under 1 kg, its fine
There's multiple ways to set the shipping in the Shipping Locations and Costs in the Carrier Settings, but no matter which one I do and it appears to be set correctly, the result is still the same....
Question
Mark
No matter what I do, items that weigh over 1kg are not eligible for free shipping as set by carrier settings.
I have checked: Zones, Countries, Carriers settings, Customer groups, Shipping Preferences, Product settings. They all correctly permit Free shipping by a certain carrier.
But in the checkout, the customer gets
"The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight."
If I change the product weight to under 1 kg, its fine
There's multiple ways to set the shipping in the Shipping Locations and Costs in the Carrier Settings, but no matter which one I do and it appears to be set correctly, the result is still the same....
![Capture.PNG](//forum.thirtybees.com/applications/core/interface/js/spacer.png)
Edited by MarkLink to comment
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