wakabayashi

Same here. Works pretty well for me until now.

Yeah if the IMAP settings are correct, the emails will be imported (depending on configuration) into the customer service. This is especially helpful, if you get answers. But maybe also if you wan't to have all customer messages in one place.

@led24ee @DRMasterChief Thanks for your answer! But you guys really scare me 😆 Edit: not knowing your own creds, is quite shameful 😂 Connection works now. I will play a bit around...

But does synchronization start in tb for you? I can't even make it start.

Does anyone use the customer service IMAP sync? Does this work for you? What does this function exactly do? I try to get a better overview over customer questions, complaints and so on...

Ah wait, you are using ASM aren't you? We have had some strange issue somewhere too. I can't remember exactly right now what it was...

Oh I have seen multiple guys giving up prestashop because of carrier setup. I have you tried to disable all overrides & external modules int the settings? This is quite useful to understand the issue.

I fixed this: https://github.com/thirtybees/thirtybees/pull/1133 Btw: I updated today to newest bleeding edge. Who else did?

Up (because this is an important question)

I dont use it. I use cloudflare for this.

What I am talking about is the BO. That's just the controller name you need to search in the admin Menu. I don't use english language so I don't know how this Menu Points are called...

There is more email information in controller=AdminContacts

I never installed tb as I came over from prestashop. But maybe you mean what is in controller=AdminStores?

I am not sure, maybe this a feature of the mail alerts module. At least I don't get any order confirmations mail as a merchant.

Yeah that's true. In ASM you have different values for stock (real_quantitiy, physical_quantity and usable quantity). We also never get complete orders. In ASM supply orders you can add part deliveries. I really don't remember, what works out of the box and what did I implement for us. But stock management is so critical for us, that I invest a lot of time in it. Next project is, to use barcode scanner and change to chaotic storage system.

Why so? Are your sales down in this time? Yeah I completly agree on your tipps. Most merchants use too many modules...

The question is always a bit, what 1.1.x means. In general our store works also pretty good right now. That's why I don't make any upgrade right now. Christmas is the time, most merchants increase their revenue. So I think december is not the best time to release/install an upgrade.

This module shows basically how to extend a controller list from a module: https://github.com/thirtybees/orderlistcarriers/blob/master/orderlistcarriers.php

That's a sad story. But it confirms my impression, that ASM is not usable for a non-coding merchant. At least your (@Briljander and @led24ee) Story shows, that you would need such ASM features too. For our store supply orders are a very critical part. If we can automate them, we will have clear advantage over our competitors.

Every forum is choatic, thats why bug reports don't work good here. In github you open an issue and state clearly what is the problem and how a dev can reproduce the issue. It's not about you are too stupid. There are really multiple bugs. I have already reported and fixed some of them. It's simple: If you post it on github chances are high, that it will be fixed. If you just post a problem here, chances are high, that it won't be fixed.

Thats also possible 🙂 Have you already one in mind, that works better?

This has never happened here (as far as I know). But we have an increase in wrong attribution of delivery/shipping address. It seems to hapen more often that customer make it the wrong way around. Strangely also customers, that have done it correctly in the past. I have no idea if it's bad design or somewhere a bug. I just can't reproduce it. Your issue seems even less likely to be a bug in the core. But maybe you can reproduce it yourself?

We regularly have such complaints too. First of all, I never know, if it's on our system or on the customer. Sometimes customers are using super old devices or harmful browser extension. Sometimes also customers are just "too dumb" (sorry for the words) to place an order. Of course we can critize, that things are too complex then. But to be concrete. When was bleeding edge last updated? This issue can prevent customers from odering (happened here multiple times before the fix): https://github.com/thirtybees/thirtybees/issues/1056

That's sad. But I am not totally suprised, tbh. A few years ago we started also to use ASM and had multiple issues. Some were fixed. We use the supply order almost daily now and it saves us a lot time. In general you sould report all bugs you find on github. These days bugs are fixed in quite a short time compared to two years ago. But if the devs, don't know the bug, they can never fix something like ASM...

Are you talking about the BO? In the version I use, there is a bug for BO translations. For more info: